Article ID: 320872
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Office FrontPage 2003
- Microsoft FrontPage 2002 Standard Edition
This article was previously published under Q320872
SYMPTOMS
Web clients receive an error message similar to the following example when they try to submit a feedback form that is on your Web page:
CAUSE
This problem occurs if you create a page in Microsoft Office FrontPage 2003 or Microsoft FrontPage 2002 by using the Feedback Form template and then you save the page to a subfolder instead of saving it to the root folder of the Web site. When a client submits the form, the FrontPage Save Results component tries to save the results to the wrong location. For example, if you saved the feedback page to a subfolder named Test, the Save Results component tries to save the results to the Test/_private folder, which does not exist.
RESOLUTION
To resolve this problem, follow these steps:
- Open your Web in FrontPage.
- In the folder list, expand the _private folder that is in the root of your Web site.
- Locate the Feedback.txt file. If you cannot locate this file, follow these steps:
- On the File menu, click New, and then click Page or Web.
The task pane opens. - Under New from template, click Page Templates.
- On the General tab, click Normal Page, and then click OK.
- Switch to HTML view, and then delete all the HTML code.
- On the File menu, click Save.
- Locate and then double-click the _private folder that is in the root of your Web.
- In the Save as type box, click All Files (*.*).
- In the File name box, type Feedback.txt.
- Click Save.
- On the File menu, click New, and then click Page or Web.
- Open the page that contains the feedback form.
- Right-click the form, and then click Form Properties.
Note that the File name field shows that the results will be saved to the relative path of _private/Feedback.txt, which does not exist. (For example, if you saved the feedback page to a subfolder named Test in the root of your Web site, this path is /Test/_private/Feedback.txt.)
- Click Browse.
- Locate and then double-click the _private folder that is in the root of your Web.
- Click the Feedback.txt file, and then click OK.
- Save the form page.
MORE INFORMATION
By default, the Save Results component in the Feedback Form template saves the results to a text file named _private/Feedback.txt in the root of your Web. By default, if you save the feedback page to a subfolder, the Save Results component points to a _private folder relative to the subfolder--a _private folder that does not exist--instead of to the _private folder in the root of your Web.
Additional query words: front page prb
Keywords: kbforms kbsavefile kberrmsg kbprb KB320872