Article ID: 320549
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
This article was previously published under Q320549
SYMPTOMS
When you try to scan an image on a Universal Serial Bus (USB) multifunction printer/scanner device, the scan may not succeed.
CAUSE
Usbscan.sys may not work on composite-type USB devices. It assumes that the scan interface is the first interface on the device, and if that is not true, it does not load properly.
RESOLUTION
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have installed Windows XP without a service pack. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
--------------------------------------------------------------
26-Apr-2002 21:05 5.1.2600.43 14,208 Usbscan.sys Intel
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
----------------------------------------------------------------
03-Jun-2002 15:53 5.0.2195.5847 12,592 Usbscan.sys Intel
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
Microsoft recommends that independent Hardware Vendors (IHVs) build composite USB multifunctional printers. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes and restart your computer only one time, click the following article number to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbenv kbfix kbwin2000presp4fix kbwinxpsp1fix KB320549
