Article ID: 320252
Article Last Modified on 6/23/2005
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q320252
SYMPTOMS
You may receive the following error message:
You may receive this error message in either of the following scenarios:
- Your computer restarts after you upgrade to Microsoft Windows XP from Microsoft Windows 98 or Microsoft Windows Millennium Edition.
- You install Windows XP on a hard disk that does not have an operating system installed on it.
RESOLUTION
Upgrading on a Windows 98-based or Windows Millennium Edition-based computer
To resolve this problem if you are upgrading Windows 98 or Windows Millennium Edition, follow these steps:
- Run Windows XP Setup again. To do this:
- Restart your computer.
- Press and hold the F8 key on your keyboard.
On a computer that is configured to use multiple operating systems, press and hold the F8 key when you see the Operating System Choices menu. - When the Windows Advanced Options menu appears, select the Return to OS Choices Menu option, and then press ENTER.
- Select the Cancel Windows XP Setup option.
- Use the Add/Remove Programs tool in Control Panel to remove Windows XP from your computer.
- When Windows XP has been removed from your computer, start Windows XP Setup again.
- Cancel Windows XP Setup. To do so:
- Restart your computer.
- Press and hold the F8 key on your keyboard.
On a computer that is configured to use multiple operating systems, press and hold the F8 key when you see the Operating System Choices menu. - When the Windows Advanced Options menu appears, select the Return to OS Choices Menu option, and then press ENTER.
- Select the Cancel Windows XP Setup option.
- Use the Add/Remove Programs tool in Control Panel to remove Windows XP from your computer.
- Start your computer with a Windows 98 or Windows Millennium Edition Startup disk, type sys c: at the command prompt, and then press ENTER. For additional information about how to make a Windows 98 Startup disk, click the following article number to view the article in the Microsoft Knowledge Base:
296532 How to create a Windows 98 startup disk
For additional information about how to make a Windows Me Startup disk, click the following article number to view the article in the Microsoft Knowledge Base:
267287 How to create a startup disk in Windows Me
- Start Windows XP Setup again
Installing on a clean hard disk
To resolve this problem if you are installing Windows XP on a hard disk that does not have an operating system installed, follow these steps:
- Cancel Windows XP Setup. To do this:
- Restart your computer.
- Press and hold the F8 key on your keyboard.
On a computer that is configured to use multiple operating systems, press and hold the F8 key when you see the Operating System Choices menu. - When the Windows Advanced Options menu appears, select the Return to OS Choices Menu option, and then press ENTER.
- Select the Cancel Windows XP Setup option.
- Use the Add/Remove Programs tool in Control Panel to remove Windows XP from your computer.
- Start your computer with a Windows 98 or Windows Millennium Edition Startup disk, type sys c: at the command prompt, and then press ENTER. For additional information about how to make a Windows 98 Startup disk, click the following article number to view the article in the Microsoft Knowledge Base:
296532 How to create a Windows 98 startup disk
For additional information about how to make a Windows Me Startup disk, click the following article number to view the article in the Microsoft Knowledge Base:
267287 How to create a startup disk in Windows Me
- Start Windows XP Setup again
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbenv kberrmsg kbprb kbsetup KB320252
