Article ID: 320066
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q320066
SYMPTOMS
When you install or upgrade a client computer that is running Systems Management Server (SMS) 2.0, a large temporary (.tmp) file may be created in the %SystemRoot%\MS\SMS\Core\Bin folder on the client computer. Typically, this file is named ~glh000*.tmp. When this issue occurs, Clicore.exe may use 90 percent or more of the client's CPU resources. The .tmp file grows until the client runs out of hard disk space, and you receive an error message. The error message states that the client installation did not succeed and to contact your administrator.
CAUSE
This issue may occur if the Clicore.exe file becomes corrupted as it is copied to the client. This issue may also occur if the Clicore.exe file on the site server, client access point (CAP), logon point, or client is corrupted. The Clicore.exe file may be corrupted if any of the following conditions exist:
- The Clicore.exe file has a different time and date stamp than the Clicore.exe file in the SMS 2.0 source.
- The Clicore.exe file is a different size than the Clicore.exe file in the SMS 2.0 source.
- When you run the clicore.exe /x command from a command prompt, a list of client installation files that are contained in the Clicore.exe file that are available for extraction does not appear.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix for SMS 2.0 Service Pack 3 (SP3) sites should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------
01-Mar-2001 18:50 2.0.1493.3258 586,512 Boot32nd.exe Alpha
01-Mar-2001 18:50 2.0.1493.3258 586,512 Boot32nw.exe Alpha
01-Mar-2001 18:50 2.0.1493.3258 586,512 Boot32wn.exe Alpha
01-Mar-2001 18:50 2.0.1493.3258 374,528 Boot32nd.exe X86
01-Mar-2001 18:50 2.0.1493.3258 374,528 Boot32nw.exe X86
01-Mar-2001 18:50 2.0.1493.3258 374,528 Boot32wn.exe X86
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
How to Install the Hotfix
To install the hotfix, use the appropriate method.
Use the Hotfix Installer
NOTE: This method works only for Intel-based computers.
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the update file (Q320066.exe) and platform folders to the new folder. Arrange the new folder structure so that the update file is located one folder "above" the platform folders.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
- Quit the SMS Administrator console, if it is running.
- Run Q320066.exe, and then follow the instructions in the wizard.
Manual Installation
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the platform folders that contain the hotfix files to the new folder.
- From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
- Quit the SMS Administrator console, if it is running.
- Stop all SMS services.
- Replace the Boot32nd.exe file in the
Sms_root_folder\Bin\Platformfolder with the version from the hotfix. - Replace the Boot32nw.exe file in the
Sms_root_folder\Bin\Platformfolder with the version from the hotfix. - Replace the Boot32wn.exe file in the
Sms_root_folder\Bin\Platformfolder with the version from the hotfix. - Restart all SMS services.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
Corrupted Clicore.exe files have occurred in two scenarios:
- The more common variation of this problem is addressed in hotfix Q287990. In this case, the corruption occurs during the remote client installation. The Q287990 hotfix includes changes to the server-side components that are responsible for remote client installation. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
287990 Large .tmp File Is Created When You Install or Upgrade an SMS 2.0-based Client
- The hotfix that is described in this article addresses a less common variation of the problem. In this case, files may become corrupted while the client copies files to itself.
You can apply both of these hotfixes if you suspect that you are experiencing the issue that is described in this article. The hotfixes are complementary; they contain different files. The hotfix that is described in this article contains client-side files. The Q287990 hotfix contains server-side files.
Additional query words: prodsms
Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbdiscovery kbbug kbfix KB320066
