Article ID: 320021
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q320021
SYMPTOMS
When Microsoft Windows 2000 Spooler Service processes a print job that contains Enhanced Metafile (EMF)-format files, it may generate "Access violation" error messages and may stop responding, or hang, intermittently.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 20-Apr-2002 00:10 5.0.2195.5265 42,256 Basesrv.dll 20-Apr-2002 00:10 5.0.2195.5623 222,480 Gdi32.dll 20-Apr-2002 00:10 5.0.2195.4928 708,880 Kernel32.dll 13-Jun-2001 05:05 5.0.2195.3727 3,856 Svcpack1.dll 26-Jun-2001 02:17 3.10.0.103 47,808 User.exe 20-Apr-2002 00:10 5.0.2195.4314 402,192 User32.dll 20-Apr-2002 00:10 5.0.2195.5521 369,424 Userenv.dll 14-Apr-2002 00:39 5.0.2195.5579 1,641,776 Win32k.sys 23-Jan-2002 18:45 5.0.2195.4865 178,960 Winlogon.exe 20-Apr-2002 00:10 5.0.2195.4602 243,472 Winsrv.dll 20-Apr-2002 00:10 5.0.2195.4928 708,880 Kernel32.dll 20-Apr-2002 00:10 5.0.2195.5579 1,641,776 Win32k.sys 20-Apr-2002 00:10 5.0.2195.4602 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbhotfixserver kbqfe kbwin2000presp4fix kbbug kbfix kbqfe KB320021
