Article ID: 319965
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q319965
SYMPTOMS
When you are using your Windows 2000-based computer, you may receive a STOP 0x00000050 error message in the Win32k.sys file.
CAUSE
This problem may be caused by a damaged font file with a bad kerning pair definition that is not properly handled by the system.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------------------
24-Apr-2002 09:22 5.0.2195.5265 42,256 Basesrv.dll
24-Apr-2002 09:22 5.0.2195.5623 222,480 Gdi32.dll
24-Apr-2002 09:22 5.0.2195.4928 708,880 Kernel32.dll
25-Jun-2001 17:17 3.10.0.103 47,808 User.exe
24-Apr-2002 09:22 5.0.2195.4314 402,192 User32.dll
24-Apr-2002 09:22 5.0.2195.5644 369,936 Userenv.dll
13-Apr-2002 15:39 5.0.2195.5579 1,641,776 Win32k.sys
23-Jan-2002 09:45 5.0.2195.4865 178,960 Winlogon.exe
24-Apr-2002 09:22 5.0.2195.4602 243,472 Winsrv.dll
24-Apr-2002 09:22 5.0.2195.4928 708,880 Uniproc\Kernel32.dll
24-Apr-2002 09:22 5.0.2195.5579 1,641,776 Uniproc\Win32k.sys
24-Apr-2002 09:22 5.0.2195.4602 243,472 Uniproc\Winsrv.dll
WORKAROUND
To work around this problem, try to identify the damaged font file, and then remove it.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbShell
Keywords: kbhotfixserver kbqfe kbqfe kbwin2000presp4fix kbbug kbenv kberrmsg kbfix kbshell kbui KB319965
