Article ID: 319894
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q319894
SYMPTOMS
If you configure a printer port as "FILE:" on a Terminal Services server, you are prompted to type a file name for the spool file when you print a document. If you specify a file on a drive letter that is mapped to a network share, the print job does not succeed if you are logged on to a Terminal Services server by using the Terminal Services Client software. The problem does not occur if you are logged on to the Terminal Services server at the console.
CAUSE
The print spooler runs in the System context and has no access to the drive mappings in the you user session.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
21-Mar-2002 23:35 5.0.2195.5225 114,448 Winspool.drv
21-Mar-2002 23:35 5.0.2195.4967 54,032 Wlnotify.dll
WORKAROUND
To work around this problem, use an output file name in Universal Naming Convention UNC notation (such as \\Server\Share\Output.bin).
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
You can specify a fully qualified file name for the printer port in the printer's properties. This causes all print jobs to be printed to the same file without any user intervention. This is not supported on a Windows 2000-based Terminal Services server if the file is located on a network share. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbTermServ
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbtermserv kbhotfixserver KB319894
