Article ID: 319511
Article Last Modified on 2/12/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q319511
SYMPTOMS
You may notice inconsistency in device status between Device Manager and HotPlug Manager for the Dell PERC3/qc and PERC3/DC RAID controllers. This may confuse the user, who may think that the RAID controller is not working properly.
CAUSE
This problem occurs because of a bug in the HotPlug Manager (HotPlug.dll). When the RAID controller is hot plugged into the system, the PnP Manager tries to install the driver. The Device Manager receives the correct device status from the PnP Manager after the driver installation is completed. However, the HotPlug Manager queries the status before the installation is completed. As a result, the wrong device status is returned, which causes the HotPlug Manager to display an incorrect status Code 31 (CM_PROB_FAILED_ADD).
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
Mar-21-2002 11:03 5.0.2195.5214 76,560 HotPlug.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: kbBaseOS plug-and-play plug and play
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB319511
