Article ID: 318916
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Developer Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Professional with FrontPage
- Microsoft Office XP Standard Edition
This article was previously published under Q318916
SYMPTOMS
In the Japanese-language version of Office XP, you may find that you cannot use the ALT+~ (ALT+tilde) key combination to turn on or turn off the Japanese Input Method Editor (IME). When you press ALT+~, nothing occurs. The Japanese IME is not activated (or deactivated).
CAUSE
This problem may occur if a program that uses a 16-bit hook procedure is running on the computer. This can occur when you start the program that uses the 16-bit hook procedure before you start the Office XP program, and you use ALT+~ to activate or deactivate the Japanese IME.
RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP public update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Size File name -------------------------------------------- 18-Jul-2002 16:21 1,804 Hotfix.txt 12-Jul-2002 14:05 3,161,136 Msctf.msp 11-Mar-2002 16:05 2,809 Readme.txt
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
-------------------------------------------------------
06-May-2002 08:00 5.1.2409.26 277,504 Msctf.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbqfe kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB318916
