Article ID: 318795
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q318795
SYMPTOMS
If you work offline while you are using the Microsoft Exchange Server service, the CPU usage (processor usage) increases between 90 percent and 100 percent when you send a message.
This problem only occurs when you have the Retrieve items that meet the following conditions option turned on (enabled) for the Microsoft Exchange Server account.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
--------------------------------------------------
07-Jun-2002 10:54 2,399,508 Outlook.msp
07-Jun-2002 11:46 4,154,880 Outlook_Admin.msp
10-Jun-2002 09:13 3419 Readme.txt
10-Jun-2002 02:53 1804 Hotfix.txt
07-Jun-2002 12:48 267,264 Olkintl.msp
07-Jun-2002 01:03 1,676,800 Olkintl_Admin.msp
After the fix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
29-Apr-2002 02:43 10.0.4024.0 47,432 Bjablr32.dll
29-Apr-2002 02:43 10.0.4024.0 133,448 Contab32.dll
03-May-2002 11:06 10.0.4030.0 112,968 Emablt32.dll
14-May-2002 08:42 10.0.4109.0 198,984 Emsabp32.dll
21-May-2002 12:26 10.0.4115.0 538,952 Emsmdb32.dll
31-May-2002 08:28 10.0.4128.0 122,880 Emsui32.dll
29-Apr-2002 02:47 10.0.4024.0 104,776 Envelope.dll
29-Apr-2002 02:47 10.0.4024.0 346,440 Exsec32.dll
05-Jun-2002 06:59 10.0.4128.0 854,600 Msmapi32.dll
21-May-2002 12:26 10.0.4115.0 526,664 Mspst32.dll
29-Apr-2002 02:47 10.0.4024.0 55,624 Olkfstub.dll
21-May-2002 12:26 10.0.4115.0 735,560 Outex.dll
05-Jun-2002 07:00 10.0.4128.0 539,208 Outlcm.dll
21-May-2002 12:27 10.0.4115.0 100,680 Outlctl.dll
05-Jun-2002 18:00 10.0.4128.0 6,310,472 Outllib.dll
29-Apr-2002 02:48 10.0.4024.0 92,488 Outlmime.dll
29-Apr-2002 02:48 10.0.4024.0 47,432 Outlook.exe
05-Jun-2002 07:00 10.0.4128.0 121,416 Outlph.dll
03-May-2002 11:06 10.0.4030.0 338,248 Pstprx32.dll
29-Apr-2002 02:48 10.0.4024.0 47,432 Recall.dll
Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.
How to Update Administrative Installations
To update an administrative installation use a command line similar to the following
msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1
where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and
where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).
How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following
msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus
where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).
WORKAROUND
To work around this problem, do not use the Retrieve items that meet the following conditions option. To change this option, follow these steps:
- On the Tools menu, click E-mail Accounts.
- Click the View or change existing e-mail accounts option under the E-mail section, and then click Next.
- Click the Microsoft Exchange Server account, and then click the Change button.
- Click the More Settings button.
- Click the Remote Mail tab.
- Click the Process marked items option, and then click OK.
- In the E-mail Accounts dialog box, click Next, and then click Finish.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: Xclnok
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB318795
