Article ID: 318699
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q318699
SYMPTOMS
If you receive Simple Mail Transfer Protocol (SMTP) mail from the Internet in Outlook 2000, and the message was sent with Microsoft Outlook 97 in Rich Text Formatting (RTF), a Microsoft file attachment called the Winmail.dat file may be added to the message. This attachment contains the Microsoft Exchange rich-text format information of the message being sent.
CAUSE
This problem can occur because there is an inconsistency process between Outlook 97 and Outlook 2000 when RTF messages are handled. In Outlook 97, the Winmail.dat file includes the RTF instructions, but in Outlook 2000, it assumes that the message header includes the RTF instructions.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Size File name
-------------------------------------------
24-APR-2002 700,072 Outlmime_Admin.msp
24-APR-2002 654,752 Outlmime.msp
After the fix is installed, the following files will have the listed attributes or later:
Version File name
------------------------
9.0.3170.0 Outlmime.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Additional query words: SRF020220607526
Keywords: kbqfe kbhotfixserver kboffice2000sp3fix kbbug kbfix kboffice2000presp3fix KB318699
