Article ID: 318659
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q318659
SYMPTOMS
When you look for e-mail in Microsoft Outlook, Outlook may not automatically dial your Internet connection, even though your e-mail account is configured to connect with Microsoft Internet Explorer or a third-party dialer.
RESOLUTION
To resolve this issue, follow these steps, as appropriate for your version of Outlook.
Outlook 2002
- Determine the Dial-Up Networking connection that Internet Explorer uses. To do this, double-click Internet Options in Control Panel, and then click the Connections tab. Make a note of the connection.
- Start Outlook, and then click E-mail Accounts on the Tools menu.
- Click View or change existing e-mail accounts, and then click Next.
- Double-click the account that you want to configure.
- Click More Settings, and then click the Connection tab.
- Select Connect using my Phone Line. Under Use the following Dial-Up Networking connection, click the Dial-Up Networking (DUN) connection that Internet Explorer uses.
- With the Dial-Up Networking connection selected, click Properties below the Dial-Up Networking connection.
- Click the Options tab, and then click to clear the Prompt for name and password, certificate, etc check box, if you do not want to be prompted for a user name and password when you dial the connection.
- Click OK twice, click Next, and then click OK to close all of the dialog boxes and return to Outlook.
Configure Your Modem to Dial Automatically During Send/Receive
If you are using Outlook 2002, to configure your dial-up accounts so that your modem automatically dials during a Send/Receive operation, follow these steps:
- Start Outlook, and then click Options on the Tools menu.
- On the Mail Setup tab, click to select the Always use an existing dial-up connection check box in the Dial-up area, and then click to select the Automatically dial during a background Send/Receive check box.
Outlook 2000
- Determine the Dial-Up Networking connection that Internet Explorer uses. To do this, double-click Internet Options in Control Panel, and then click the Connections tab. Make a note of the connection.
- Start Outlook, and then click Accounts on the Tools menu.
- Click the Mail tab, and then double-click the account that you want to configure.
- Click the Connection tab.
- Select Connect using my Phone Line. Under Use the following Dial-Up Networking connection, click the Dial-Up Networking (DUN) connection that Internet Explorer uses.
- With the Dial-Up Networking connection selected, click Properties below the Dial-Up Networking connection.
- Click the Options tab, and then click to clear the Prompt for name and password, certificate, etc check box, if you do not want to be prompted for a user name and password when you dial the connection.
- Click OK until all of the dialog boxes are closed, and then restart Outlook.
Configure Your Modem to Dial Automatically During Send/Receive
NOTE: If you are using the Internet Mail Only (IMO) version of Outlook 2000, to configure your dial-up accounts so that your modem automatically dials during a Send/Receive operation, follow these steps:
- Start Outlook, and then click Options on the Tools menu.
- On the Mail Delivery tab, click to select the Automatically dial when checking for new messages check box.
MORE INFORMATION
For additional information about how to troubleshoot e-mail problems, click the article numbers below to view the articles in the Microsoft Knowledge Base:
195500 OL2000: (CW) Configuring the Internet E-mail Information Service
255626 OL2000: (CW) How to Troubleshoot Mail Configuration Problems
240945 OL2000: (CW) How to Troubleshoot Missing Internet E-Mail Service
286040 OL2002: How to Troubleshoot Internet E-mail Configuration
Additional query words: OL2K
Keywords: kberrmsg kbprb KB318659
