Article ID: 318524
Article Last Modified on 6/5/2003
APPLIES TO
- Microsoft COM+ 1.0, when used with:
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q318524
SYMPTOMS
The Inetinfo.exe (Microsoft Internet Information Services) or the Dllhost.exe (Microsoft COM+) process may stop responding (crash) with an access violation (c0000005).
RESOLUTION
To resolve this problem, obtain Microsoft COM+ Hotfix Rollup 19. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
318105 INFO: Availability of Windows 2000 Post-Service Pack 2 COM+ Hotfix Rollup Package 19
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
The call stack appears as follows:
Access violation - code c0000005 (first chance)
eax=00000000 ebx=482fcfc8 ecx=3a7bffdc edx=ffffffff esi=3fcf3f80 edi=482fcfe0
eip=69573684 esp=3a7bfea0 ebp=3a721fd0 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206
comsvcs!AptReference__GetObjContext+256:
69573684 8b08 mov ecx,[eax] ds:0023:00000000=????????
Call Stack
========
ChildEBP RetAddr Args to Child
3a7bff00 69571908 6956e87c 3a7bff18 77f821d6 comsvcs!AptReference__GetObjContext+0x256
3a7bff20 69570aa4 69570aad 00000005 00000010 comsvcs!STAThread__ChooseLocaleForWork+0x18
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbIISCom kbWin2000preSP3COMRollup19Fix AV
Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000sp3fix KB318524
