Article ID: 318232
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q318232
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you are troubleshooting browsing services, running the browstat.exe status command may not return the server list. For example:
Status for domain Domain1 on
transport \Device\NetBT_Tcpip_{A6CF5547-5F56-443D-8EDE-EB587696F543}
Browsing is active on domain.
Master browser name is: SERVER01
Master browser is running build 2195
3 backup servers retrieved from master SERVER01
\\SERVER02
\\SERVER03
\\SERVER04
Unable to retrieve server list from SERVER01: 1230
This problem may occur if a Systems Management Server (SMS) site is installed on the domain master browser.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English-language post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------
01-Mar-2001 07:45 2.0.1493.3245 145,680 Colleval.dll Alpha
01-Mar-2001 07:45 2.0.1493.3245 91,024 Colleval.dll I386
01-Mar-2001 07:45 2.0.1493.3245 173,328 Inboxmgr.dll Alpha
01-Mar-2001 07:45 2.0.1493.3245 108,432 Inboxmgr.dll I386
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this issue, set the set the IsDomainMaster value to No under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser\Parameters registry key, and then restart the Computer Browser service.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
How to Install the Hotfix
Install this hotfix on all primary and secondary site servers that may become the master browser. To install the hotfix, use one of the following methods.
How to Use the Hotfix Installer
NOTE: Use this method only on Intel-based computers.
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the update file (Q318232.exe) and platform folders to the new folder. The update file must be located one folder "above" the platform folders.
- From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions.
- Quit the SMS Administrator console, if it is running.
- Run Q318232.exe, and follow the instructions in the wizard.
How to Manually Install the Hotfix
- Create a folder in a location that is accessible to your SMS site servers.
- Copy the platform folders that contain the hotfix files to the new folder.
- From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions.
- Quit the SMS Administrator console, if it is running.
- Stop all of the SMS services.
- Replace the Colleval.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file from the hotfix. - Replace the Inboxmgr.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file from the hotfix. - Restart all SMS services.
Additional query words: prodsms
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