Article ID: 318152
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
This article was previously published under Q318152
SYMPTOMS
The Print Spooler service may stop scheduling print jobs to specific Simple Port Monitor (SPM) ports. Although incoming jobs are queuing into the spooler, print jobs may not start. Note that this symptom occurs 49.7 days after you start the Print Spooler service.
This problem is port specific. For example, if a particular port stops scheduling jobs, it is possible to create a new port to the same device and to switch the hanging print queue to this new port. In this scenario, jobs scheduled and despooled in a normal manner. When you stop and start the Print Spooler service, jobs are scheduled on ports that have stopped responding (hung ports).
CAUSE
This problem may occur because incoming jobs are not scheduled when the system tick counter comes around after 49.7 days.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
21-Feb-02 10:37 5.0.2195.4955 248,080 Localspl.dll
28-Jan-02 15:23 5.0.2195.4881 13,824 Sp3res.dll
WORKAROUND
To work around this problem, stop the Print Spooler service, and then restart the Print Spooler service.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: hang
Keywords: kbbug kbfix kbwin2000presp4fix kbprint kbqfe kbenv kbhotfixserver KB318152
