Article ID: 318036
Article Last Modified on 9/18/2004
APPLIES TO
- Microsoft Word 2002 Standard Edition
This article was previously published under Q318036
SYMPTOMS
When you open a document that contains Quote fields that have large amounts of data (approximately 5000 characters or more), the CPU may peak and remain at 100 percent utilization.
CAUSE
This problem occurs because Word 2002 stops responding and starts scanning from the beginning of the Quote field again when it encounters a Quote field with more than 5000 characters. This places Word 2002 in an infinite loop until you close the document.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel
Date Time Size File name -------------------------------------------------- 02-Apr-2002 18:23 2,888 Readme.txt 02-Apr-2002 18:03 5,473,700 Winword.msp 02-Apr-2002 19:18 6,396,064 Winword_Admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name --------------------------------------------------------- 02-Apr-2002 11:12 10.0.3926.0 10,582,344 Winword.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: hang freeze slow slowly hanging opening opened inserted inserting insert add Word wd wd2002 10.0 long time sluggish processor cpu usage
Keywords: kbtshoot kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix kbopenfile KB318036
