Article ID: 317863
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q317863
SYMPTOMS
If you install Windows 2000 either by using a Pre-Boot Execution Environment (PXE) network adapter or by using a Remote Boot Floppy Generator (RBFG) floppy boot disk from a Remote Installation Services (RIS) server, the installation process may stop responding (hang) at the "Setup is Starting Windows 2000" screen. While this message appears, the screen may suddenly go black after a few seconds. When this occurs, the RIS installation does not continue.
CAUSE
This problem may occur if the computer's BIOS does not notify Windows of where the extra INT1A BIOS code is located. When Windows copies the BIOS code into the virtual DOS environment, Windows does not know to copy the extra INT1A codes. If the video BIOS of the display adapter calls INT1A, it jumps to a location without valid code. This causes the installation to hang.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
02-May-2002 13:36 5.0.2195.5015 50,640 Videoprt.sys
To install this hotfix, follow the instructions in the following Microsoft Knowledge Base article:
296723 Hotfixes That Are Listed in the [SetupHotFixesToRun] Section in the Svcpack.inf File Are Not Installed
NOTE: For these instructions to work, you must follow the instructions and modify a Windows 2000 Service Pack 1 (SP1) or later image. This hotfix requires SP1 or later. Microsoft recommends that you wait for the next service pack that contains this fix, and then integrate the service pack into the base images.
WORKAROUND
To work around this problem, you can temporary replace the video adapter with another. This might allow the RIS installation to finish. After Setup is finished, put the original video adapter back in the computer, let Windows detect the video adapter, and then remove the other video adapter.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
This problem does not occur if you perform a "clean" installation of Windows by using the installation CD-ROM.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbBaseOS hung locked up
Keywords: kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix KB317863
