Article ID: 317450
Article Last Modified on 4/16/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q317450
SYMPTOMS
You may receive the following error message:
If you view the data that the error report contains, the following error signature information is listed:
App name App version Module name Module version Offset
------------------------------------------------------------------
Fxssvc.exe 5.2.1776.0 Msvcrt.dll 7.0.2600.0 00033dc0
CAUSE
This error message may be caused by a corrupted fax job in the Queue folder.
ACW
Guided Help to delete the fax queue folder and restart the Fax service
Guided Help is available to delete the fax queue folder and to restart the Fax service. Guided Help can automatically perform the steps for you.
The actions that this Guided Help performs cannot be undone after Guided Help is finished.
For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:
915092 Description of Guided Help for Microsoft Knowledge Base articles
Requirements to install and to use this Guided Help
- You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
- You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
- You must have the Fax service installed to use this Guided Help.
- Your computer must be connected to a fax machine to use this Guided Help.
You must first download Guided Help. To start, click the following link. Download Guided Help
Manual steps to delete the fax queue folder and restart the Fax service
To work around this issue, delete the Queue folder at this location:
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue
After you delete the Queue folder, restart the Fax service.
Notes:
- Deleting the Queue folder also deletes any unsent fax jobs.
- Some folders in the path to the Queue folder are hidden. If you cannot view these folders, follow these steps:
- On the Tools menu in My Computer or Windows Explorer, click Folder Options.
- Click the View tab.
- Under Hidden files and folders, click Show hidden files and folders.
- Click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbacw kbhowto kbacwsurvey kbprb kbprod2web KB317450
