Article ID: 317218
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q317218
SYMPTOMS
You may experience the following behavior if you use a Windows NT-based computer:
- Windows runs slowly.
- The following STOP events are logged in the System log in Event Viewer:
Date: <date> Event ID: 7024 Time: <time> Source: Service Control Manager User: N/A Type: Error Computer: <computername> Category: None Description: The Protected Storage Service Terminated with Service-Specific Error 2148270091.-and-
Date: <date> Event ID: 7000 Time: <time> Source: Service Control Manager User: N/A Type: Error Computer: <computername> Category: None Description: Spooler service failed to start due to the following error: The system cannot find the file specified. - When you try to reinstall the Windows NT service pack, you receive the following error message:
If you click Skip, you receive a similar error message that lists the following files:
Ddeshare.exe, Clock.exe, Drwatsn.exe, Eventvwr.exe, Fontview.exe, Grpconv.exe, Llsmgr.exe, Llssrv.exe, Lsass.exe, Mspaint.exe, Nddagent.exe, Nddeapir.exe, Netdde.exe, Ntbackup.exe, Nwconv.exe, Perfmon.exe, Rasmon.exe, Rasphone.exe, Rdisk.exe, Savedump.exe, Services.exe, Shrpubw.exe, Srvrmngr.exe, Tapisrv.exe, Taskmgr.exe, Userinit.exe, Usermgr.exe, Windisk.exe, Winfile.exe, Winlogon.exe, Winmsd.exe, Regsvr32.exe.
- The following service is listed in the Service list of the Services dialog box:
FLCSS service
NOTE: To open the Services dialog box, click Start, point to Settings, click Control Panel, and then double-click Services.
If you try to stop this service, you receive an "Access Denied" message.
- You may notice the following running process on the Processes tab of the Windows NT Task Manager dialog box:
Flcss.exe
NOTE: To view the running processes, right-click a blank area of the taskbar, click Task Manager, and then click the Processes tab.
When you try to end this process, the process automatically restarts.
- When you try to restart Windows NT 4.0, you may receive the following STOP error (blue screen error).
CAUSE
This behavior may occur if your computer is infected with the W32.FunLove.4099 virus.
RESOLUTION
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:
49500 List of Antivirus Software Vendors
NOTE: If you are unable to completely remove this virus, you may need to reinstall Windows. For additional information244378, click the article numberSystem Cleanup After a Parallel Installation of Windows NT 4.0 below to view the articleSystem Cleanup After a Parallel Installation of Windows NT 4.0 in the Microsoft Knowledge Base:
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Keywords: kberrmsg kbprb ocsso KB317218
