Microsoft KB Archive/316870

Knowledge Base

Money: "Managed Software Installer Failed" Error Message When You Import QIF Statement

Article ID: 316870

Article Last Modified on 1/31/2007

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APPLIES TO

• Microsoft Money 2004 Deluxe Edition
• Microsoft Money 2003 Standard Edition
• Microsoft Money 2003 Deluxe Edition
• Microsoft Money 2003 Deluxe and Business Edition
• Microsoft Money 2003 Suite
• Microsoft Money 2002 Standard Edition
• Microsoft Money 2002 Deluxe Edition
• Microsoft Money 2002 Deluxe and Business Edition
• Microsoft Money 2002 Suite

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This article was previously published under Q316870

SYMPTOMS

When you try to import a Quicken Interchange Format (QIF) statement into Microsoft Money, you may receive an error message similar to one of the following:

The managed software installer failed to install the program associated with this file. Please contact your systems administrator.

-or-

Access to this specified device path is denied.

-or-

Windows Installer failed to install the program associated with this file. Please contact your system administrator.

CAUSE

This behavior can occur when your installation of Money is corrupted or damaged.

RESOLUTION

To resolve this issue, follow these steps in the order in which they are presented.

Uninstall Program

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click the program, and then click Add/Remove.
4. Follow the instructions onscreen to uninstall Money.

Start Your Computer with a Clean-Boot Procedure

Use the appropriate method for your version of Microsoft Windows.

Microsoft Windows XP

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

Microsoft Windows Millennium Edition (Me)

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective startup.
3. Click to clear all of the check boxes under Selective startup.
4. On the Startup tab, click to select the *StateMgr check box.
5. Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.
   

IMPORTANT: Look closely at the General tab to ensure that the check boxes that you cleared are still cleared. If none of the check boxes are selected, proceed to the next method. If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), your computer is not truly "clean-booted" and you may need assistance from the manufacturer of the program that is listed next to the selected, unavailable check box.

Microsoft Windows 98

1. Click Start, click Run, type msconfig.exe in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process System.ini File
   • Process Win.ini File
   • Load Startup Group Items
3. Click OK, and then restart your computer when you are prompted to do so.

Microsoft Windows 95

1. Restart your computer. When the Starting Windows 95 dialog box is displayed, press F8, and then select Step-By-Step Confirmation on the Startup menu.
2. When you are prompted, load the following items (if you are prompted to load any other items, press N):
   • Dblspace driver.
   • Himem.sys.
   • Ifshlp.sys.
   • Dblbuff.sys.
   • Windows 95 graphical user interface (GUI); choose to load all Windows drivers.
   NOTE: Windows 95 does not require the Config.sys and Autoexec.bat files, but some tools installed on the computer may require them. You should never rename the Config.sys and Autoexec.bat files until you perform a successful interactive boot to verify that they are not needed.

Reinstall Money

To reinstall Money, follow these steps:

1. Insert the CD in the CD-ROM drive.
2. Follow the instructions onscreen to install Money.

Restart Computer Normally

Use the appropriate method for your version of Windows.

Windows 95

Restart the computer.

Windows 98

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup, and then click OK.
3. When you are prompted to restart your computer, click Yes.

Windows Me

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal startup.
3. Click OK. Click Yes when you are prompted to restart your computer.

Windows XP

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup - load all device drivers and services.
3. Click OK. Click Restart when you are prompted to restart your computer.

MORE INFORMATION

For additional information about clean-boot procedures, click the article numbers below to view the articles in the Microsoft Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP

267288 How to Perform a Clean Boot in Windows Millennium Edition

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

243039 How to Perform a Clean Boot in Windows 95

Keywords: kberrmsg ocsso kbprb KB316870

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