Article ID: 316538
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q316538
SYMPTOMS
When you start your Windows 2000-based computer with the Physical Address Extension (/PAE) switch turned on, the Hibernate option may still be available on the Advanced tab of the Power Options tool in Control Panel. Hibernation should not be allowed in PAE mode, and if hibernation occurs, your computer may stop responding (hang), and you may receive an error message on a blue screen.
CAUSE
This problem is caused by a code bug in the PAE kernel. Because of this bug, hibernation support flags are not correctly disabled.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
13-Feb-2002 15:11 5.0.2195.49 1,687,104 Ntkrnlmp.exe
13-Feb-2002 15:13 5.0.2195.49 1,686,784 Ntkrnlpa.exe
13-Feb-2002 15:13 5.0.2195.49 1,707,456 Ntkrpamp.exe
13-Feb-2002 15:11 5.0.2195.49 1,664,768 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbBaseOS
Keywords: kberrmsg kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kbui kboswin2000fix kbhotfixserver KB316538
