Microsoft KB Archive/316474

Knowledge Base

Problems When You Use OpenGL-Emulation Mode with Windows XP

Article ID: 316474

Article Last Modified on 8/21/2003

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional

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This article was previously published under Q316474

SYMPTOMS

When your video adapter is using the OpenGL-emulation mode that is associated with the Quake 3 game, you may receive the following error message:

Quake3.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

   App Name    App Version  Module Name      Module Version  Offset
   ------------------------------------------------------------------
   Quake3.exe  0.0.0.0      Acxtrnal.dll     5.1.2600.0      00006e1a
                

RESOLUTION

To resolve this issue:

1. Obtain and install the most current driver for your video adapter. For information about how to do so, contact the manufacturer of your video adapter.
2. Obtain and install the Windows XP Application Compatibility Update from the Microsoft Windows Update Web site:

   http://windowsupdate.microsoft.com

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kberrmsg kbenv kbprb kb3rdparty kbdisplay kbprod2web KB316474

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