Article ID: 316257
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q316257
SYMPTOMS
When you restart your computer or when you resume from hibernation, you may experience one or more of the following symptoms:
- Your Universal Serial Bus (USB) keyboard or mouse may not work until you shut down the computer and then restart it.
- Your USB devices appear under the Unknown Devices branch in Device Manager.
- The following key is added to the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\USB\VID_0000&PID_0000
CAUSE
This problem can occur if both of the following conditions are true:
- Legacy USB support is enabled in the basic input/output system (BIOS) settings on your computer.
- The computer uses an Intel I/O Controller Hub (ICH3) chip to control your USB devices.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
22-Jan-2002 11:18 5.0.2195.4864 82,112 Halaacpi.dll
22-Jan-2002 11:18 5.0.2195.4864 66,848 Halacpi.dll
22-Jan-2002 11:18 5.0.2195.4864 82,976 Halmacpi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbBaseOS
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbenv kboswin2000fix kbhotfixserver KB316257
