Article ID: 316113
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Outlook 2000 Service Pack 1
This article was previously published under Q316113
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you download e-mail message headers by means of Internet Message Access Protocol (IMAP), the headers do not contain the Sent and To fields. The Sent field contains the value "None," and the To field is empty. When you download the full message, the fields are set with the correct values.
CAUSE
Outlook does not support a server-based "Sent Items" folder. This is the only folder that needs the To and Sent fields. In a scenario where you are copying the sent e-mail messages from the local store to the IMAP "Sent Mail" folder, it is very useful to see the fields in the header.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The Spanish version of this fix should have the following file attributes or later:
Date Time Size File name
-------------------------------------------------------
02-Jun-2002 18:51:00 1,804 Hotfix.txt
02-Jun-2002 12:45:00 2,775,552 Outlook.msp
02-Jun-2002 01:01:00 7,909,888 Outlook_admin.msp
02-Jun-2002 05:11:00 2,882 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
31-Jan-2000 18:26:56 9.0.0.3731 196,661 Oladd.fae
05-Apr-2000 12:02:20 9.0.0.4005 192,561 Mimedir.dll
02-Jun-2000 03:45:52 9.0.0.4201 86,067 Envelope.dll
02-Jun-2000 04:30:30 9.0.0.4201 65,586 Sendto9.dll
14-Jun-2000 10:12:12 3.2.0.27 61,952 Bjlog32.dll
14-Jun-2000 10:14:54 1.0.3.27 183,808 Emablt32.dll
19-Jun-2000 11:43:00 5.5.2652.65 809,744 Cdo.dll_0004
19-Jun-2000 12:24:05 5.5.2652.65 717,584 Cdo.dll
07-Jul-2000 11:41:30 9.0.0.4307 73,772 Rm.dll
19-Oct-2000 02:00:54 - 31,729 Olsec9.chm
19-Oct-2000 02:00:54 - 488,513 Olexchng.aw
19-Oct-2000 02:00:56 - 1,161,021 Outlhlp.aw_0001
19-Oct-2000 02:00:56 - 184,883 Olxchng9.chm
19-Oct-2000 02:15:06 5.5.3142.0 154,112 Emsabp32.dll_0005
19-Oct-2000 02:15:10 5.5.3138.0 528,656 Mspst32.dll_0005
19-Oct-2000 02:17:30 5.5.3138.0 602,384 Mspst32.dll_0004
20-Oct-2000 05:08:12 1.0.3.27 43,520 Bjablr32.dll
06-Jun-2001 10:05:59 - 129,024 Out2ksec.mst
14-Jun-2001 23:30:32 9.0.0.5414 5,328,946 Outllib.dll
25-Jun-2001 04:14:27 1.0.3.28 98,304 Bjsrch32.dll
25-Jun-2001 04:15:12 9.0.0.4715 122,931 Contab32.dll_0002
25-Jun-2001 04:15:14 5.5.3158.0 598,288 Emsmdb32.dll_0005
25-Jun-2001 04:15:14 5.5.3159.0 135,440 Emsui32.dll_0005
25-Jun-2001 04:15:15 5.5.3156.0 549,136 Exsec32.dll_0005
25-Jun-2001 04:15:17 5.5.3157.0 796,672 Msmapi32.dll_0001
25-Jun-2001 04:15:18 5.5.3153.0 458,240 Omi9.dll_0001
25-Jun-2001 04:15:22 8.30.3157.0 794,896 Outex.dll
25-Jun-2001 04:15:43 5.5.3157.0 627,200 Msmapi32.dll_0002
25-Jun-2001 04:17:41 9.0.0.5414 1,765,426 Outllibr.dll
02-Aug-2001 09:12:50 5.5.3153.0 552,448 Omint.dll_0001
01-Feb-2002 02:43:30 9.0.6124.0 372,787 Pstprx32.dll_0002
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
The fix implements the following DWORD registry keys:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail\IMAP Use Full Headers
When this value is present and set to a non-zero value, full headers are converted instead of just the minimal property set. The value in the Policies branch is checked first, and takes precedence, if present.
- Start Registry Editor (Regedt32.exe).
- Locate and click one of the following registry keys (depending on where you want to set the option):
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\9.0\Outlook\Options\Mail
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\Mail
- On the Edit menu, click Add Value, and then add the following registry value:
Value name: IMAP Use Full Headers
Data type: REG_DWORD
Radix: Hexadecimal
Value data: 1 - Quit Registry Editor.
Keywords: kboffice2000sp3fix kbbug kbfix kboffice2000presp3fix KB316113
