Article ID: 316032
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Office XP Standard Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Office Excel 2003
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Office Word 2003
- Microsoft Word 2002 Standard Edition
- Microsoft Office FrontPage 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
This article was previously published under Q316032
SYMPTOMS
When you try to edit old or new documents, you may receive an error message that is similar to the following:
You cannot create any new documents and you cannot save documents. Additionally, you may also notice many menu commands are unavailable (appear dimmed).
CAUSE
This issue occurs when Microsoft Office has not been activated or the issue occurs after the Office program has been activated, and then the program has not been closed. Without activation, Office programs operate in Reduced Functionality mode and exhibit this behavior.
RESOLUTION
To check whether the product has been activated, click Activate Product on the Help menu. If the product has been activated, a dialog box is a displayed with a statement that the product has been activated. Otherwise, the Office Activation Wizard starts and permits you to activate the product.
Note After you activate the product, you may have to quit the product and then restart the product.
REFERENCES
For more information about Office activation, click the following article number to view the article in the Microsoft Knowledge Base:
293151 Description of the Office Activation Wizard
Additional query words: prb OFFXP xl10kb fp10kb acc10kb ppt10kb reviewdocid editing locked document Word, 2002, wd2002, 2003, kbword2003, documents, modification, allowed
Keywords: kberrmsg kbprb KB316032