Article ID: 316021
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Service Pack 2
- Microsoft Systems Management Server 2.0 Service Pack 3
- Microsoft Systems Management Server 2.0 Service Pack 4
This article was previously published under Q316021
SYMPTOMS
When you use the "Remove software when no longer advertised" advanced SMS program property, the following SMS Status messages may not be generated during software removal by SMSAPM32. Additionally, SMSAPM32 may not remove software that is no longer advertised in the three documented scenarios for software deinstallation (see the "More Information" section of this article for a description of these scenarios).
SMSAPM32 Software Uninstall Status Messages
CAUSE
A regression in the software uninstall with SMSAPM32 was introduced in Systems Management Server (SMS) 2.0 Service Pack 2 (SP2).
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------------ 02-Mar-01 00:30 2.0.92.9 394,290 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 02-Mar-01 00:30 2.0.92.9 1,324,075 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 02-Mar-01 00:30 2.0.1493.3242 3,401,914 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 02-Mar-01 00:00 2.0.92.9 639,507 Swdist32.exe Intel 02-Mar-01 00:30 2.0.92.9 654,799 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 02-Mar-01 00:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 02-Mar-01 00:30 2.0.1493.3242 4,442,598 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 02-Mar-01 00:00 2.0.92.9 693,008 Swdist32.exe Alpha
The German post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------------ 11-Apr-01 00:30 2.0.92.9 394,903 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 11-Apr-01 00:30 2.0.92.9 1,324,326 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 11-Apr-01 00:30 2.0.1493.3242 3,667,431 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 11-Apr-01 00:00 2.0.92.9 691,485 Swdist32.exe Intel 11-Apr-01 00:30 2.0.92.9 655,325 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 11-Apr-01 00:30 2.0.92.9 1,925,461 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 11-Apr-01 00:30 2.0.1493.3242 4,803,510 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 11-Apr-01 00:00 2.0.92.9 744,974 Swdist32.exe Alpha
The ICP1 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------------ 13-Apr-01 00:30 2.0.92.9 394,289 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 13-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 13-Apr-01 00:30 2.0.1493.3442 4,409,037 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 13-Apr-01 00:30 2.0.1493.3442 8,512 Cliver.exe Intel 13-Apr-01 00:30 67 Compverbase.ini Intel 13-Apr-01 00:30 67 Compversmsapm32.ini Intel 13-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 13-Apr-01 00:00 2.0.92.9 838,614 Swdist32.exe Intel 13-Apr-01 00:30 2.0.92.9 654,804 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 13-Apr-01 00:30 2.0.92.9 1,925,231 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 13-Apr-01 00:30 2.0.1493.3442 5,836,309 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 13-Apr-01 00:30 2.0.1493.3442 13,584 Cliver.exe Alpha 13-Apr-01 00:30 67 Compverbase.ini Alpha 13-Apr-01 00:30 67 Compversmsapm32.ini Alpha 13-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 13-Apr-01 00:00 2.0.92.9 892,490 Swdist32.exe Alpha
The ICP4 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha
The ICP5 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
The SMS Administrators online manual describes the scenarios under which software will be removed when the advertisement is considered to be revoked on a 32-bit client. The scenarios are:
- The client is not longer a member of the collection that is specified in the advertisement.
- The advertisement is deleted.
- The advertisement expires.
Without the application of the hotfix that is described in this article, software uninstall with the "Remove software when it is no longer advertised" option only occurs consistently when the advertisement has expired and the advertisement target is a computer-based collection. If the advertisement target is removed from the collection, or the advertisement is deleted, software uninstall and the associated status messages will not occur as you expect. If the collection to which the advertisement is targeted is made up of User or User Group resources, software uninstall and associated uninstall status messages do not occur.
Application of the hotfix that is described in this article provides software uninstall under the three previously described scenarios, whether the advertisement is targeted at a Systems, User, or User Group-based collection. Advertisement status messages for software uninstall are also correctly generated.
For more descriptions of the "Remove software when it is no longer advertised" feature, view the SMS Administrator online help under "Distributing software to clients", "Using Programs in Packages", "Create a Program" and then click the Advanced Tab link.
How to Install the Hotfix
Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.
How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q316021.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server by using an account with administrator rights.
- On the site server, quit the SMS Administrator console.
- Run the Q316021.exe file and follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process.
How to Manually Install the Hotfix
- Copy the update program file (Q316021.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder "above" the platform folders.
- Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it.
- Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix
platform
folder. The file must maintain its original name of Compver.ini. - Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the
platform
folder. The file must maintain its original name of Compver.ini. - Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix
platform
folder. The file must maintain its original name of Compver.ini. - Replace the Bindclin.dll file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Ccim32.dll file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Clisvcl.exe file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Mslmclin.dll file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Ndsclin.dll file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Odpsys32.exe file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the Odpusr32.exe file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Replace the SMSAPM32.EXE file that is located in the SMS\Bin\
platform
folder with the version that is located in the hotfixplatform
folder. - Restart the SMS site services.
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbsms200presp5fix kbsoftwaredist kbbug kbenv kberrmsg kbfix kbsetup KB316021