Article ID: 315350
Article Last Modified on 8/16/2006
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q315350
SYMPTOMS
When you access the computer's CD-ROM drive, DVD-ROM drive, or CD-RW drive after you upgrade to Microsoft Windows XP, you may receive the following error message, where drive is the drive letter of the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive that you are trying to access:
CAUSE
This problem may occur if the CD recording program from Roxio Easy CD Creator is installed on the computer, and if the version of the CD recording program is not compatible with Windows XP.
Easy CD Creator version 4.x and earlier versions are not supported in Windows XP.
RESOLUTION
To resolve this problem, use one of the following methods, depending on your situation:
- If you have Easy CD Creator 3.x or 4.x, remove the program from the computer, and then contact Roxio to upgrade to a version of Easy CD Creator that is supported in Windows XP. For more information about how to remove the program from your computer, contact Roxio or see the program documentation.
To contact Roxio, visit the following Roxio Web site: - If you have Easy CD Creator 5.0x, install the Windows XP update for Easy CD Creator that is available from Roxio. For more information about how to download and install the update, visit the following Roxio Web site:
MORE INFORMATION
For more information about how to troubleshoot Easy CD Creator issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
285910 Error messages occur when you run Easy CD Creator in Windows XP
310628 Easy CD Creator 5.0 does not function in Windows XP
311806 Windows XP restarts when you try to shut down your computer
For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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