Article ID: 315152
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
This article was previously published under Q315152
Important This article describes an error that occurs in a home environment where Microsoft Office XP was installed from a CD-ROM. This article does not apply to you if you are in a corporate environment where you installed Office from a network server or a CD-ROM that was provided by your system administrator.
For additional information about this error if you installed Office XP to your workstation from an administrative installation, click the following article number to view the article in the Microsoft Knowledge Base:
315063 OFFXP: Error 1328 When You Apply Office XP Service Pack 1 to a Workstation
SYMPTOMS
When you apply Microsoft Office XP Service Pack 1 (SP-1), you may receive an error message similar to one of the following:
Note The Office program that appears in the error message may be different from Msaccess.exe.
-or-
CAUSE
This error message may occur if both of the following conditions are true:
- You originally installed an unreleased version of Office XP.
-and-
- You downloaded and installed the Office XP SP-1 update.
To determine whether your version of Office XP is an unreleased version, follow these steps to view the ProductVersion property of the Setup.ini file:
- Using Windows Explorer, locate your CD-ROM drive.
- Insert your Office XP CD-ROM, and then locate the following folder on the CD:
drive\Files\Setup - Right-click the Setup.ini file, and then click Open to view the contents in Notepad.
Look for the section named "[Product]" and the line that begins with "ProductVersion".
In order for the SP-1 update to be installed, the version number that appears after "ProductVersion" must exactly match the version number in the following list. Check the version number that corresponds to your language version of Office.
Note that this is merely a way for you to verify that the ProductVersion installed is accurate. Modifying this line in the Setup.ini file does not allow the installation to continue.Language Version Product ------------------------------------------------------------------------ Arabic 10.0.2701.01 Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 Chinese 10.0.2701.04 Access 2002, Excel 2002, FrontPage 2002, Office (Simplified) XP Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 Chinese 10.0.2701.04 Excel 2002, FrontPage 2002, Office XP (Traditional) Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 Croatian 10.0.2627.19 Office XP Professional, Office XP Small Business Edition Czech 10.0.2627.11 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002 Danish 10.0.2627.12 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002 Dutch 10.0.2627.11 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 English 10.0.2627.0* Office XP Standard Student and Teacher Edition * Although the Windows Installer Setup log file reports version 10.0.2627.0, the actual installed version is 10.0.2627.01. The log file reports the following: "Property(C): ProductVersion = 10.0.2627.0". This version is incorrect. The log file is Office XP <edition> Setup(####)_Task(0001).txt, where <edition> is the edition of Office XP that you are installing, and #### are the numbers that begin with 0001 and are incremented each time you install or reinstall Office XP, for example, Office XP Professional Setup(0001)_Task(0001).txt. English 10.0.2627.01 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Finnish 10.0.2627.12 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 Finnish 10.0.2627.13 Office XP Standard Student and Teacher Edition French 10.0.2627.3 Outlook 2002 (Enterprise Edition) French 10.0.2627.5 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002 (Retail and OEM), PowerPoint 2002, Publisher 2002, Word 2002 German 10.0.2701.01 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Greek 10.0.2627.19 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002 Hebrew 10.0.2701.10 Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2000, Publisher 2002, Word 2002 Hungarian 10.0.2627.14 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002 Italian 10.0.2627.3 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Japanese 10.0.2701.04 Access 2002, Excel 2002, FrontPage 2002, Office Personal Retail/PIPC, Office XP Professional, Office XP Professional with FrontPage, Office XP Standard, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Korean 10.0.2701.04 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Outlook 2002, Publisher 2002, Word 2002 (Enterprise Edition) Korean 10.0.2701.05 Word 2002 (Retail and OEM) Norwegian 10.0.2627.6 Access 2002, FrontPage 2002, Outlook 2002, Publisher 2002, Word 2002 Norwegian 10.0.2627.8 Excel 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition Polish 10.0.2627.14 Access 2002, Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Publisher 2002, Word 2002 Portuguese 10.0.2627.7 Access 2002, Excel 2002, FrontPage 2002, Office (Brazil) XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Portuguese 10.0.2627.18 FrontPage 2002, Office XP Professional, Office (Portugal) XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002 Romanian 10.0.2627.19 Office XP Professional, Office XP Small Business Edition Russian 10.0.2627.14 Excel 2002, FrontPage 2002, Office XP Small Business Edition, Office XP Standard, Publisher 2002, Word 2002 Russian 10.0.2627.15 Access 2002, Office XP Professional, Office XP Professional with FrontPage Slovak 10.0.2627.16 Office XP Professional, Office XP Standard, Word 2002 Slovenian 10.0.2627.19 Office XP Professional, Office XP Small Business Edition Spanish 10.0.2627.3 Excel 2002 Spanish 10.0.2627.4 Access 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, PowerPoint 2002, Publisher 2002, Word 2002 Swedish 10.0.2627.5 Access 2002, Excel 2002, FrontPage 2002, Publisher 2002, Word 2002 Swedish 10.0.2627.7 Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002 Thai 10.0.2701.14 FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Standard Turkish 10.0.2627.15 Excel 2002, FrontPage 2002, Office XP Professional, Office XP Professional with FrontPage, Office XP Small Business Edition, Office XP Standard, Office XP Standard Student and Teacher Edition, Outlook 2002, Publisher 2002, Word 2002
For additional information about versions of Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
305095 History of Office XP updates
RESOLUTION
To resolve this problem and install SP-1, you must purchase a retail edition of Microsoft Office XP (which displays an Office hologram). Only a retail version of Office XP can be updated. Beta or unreleased versions cannot be updated to SP-1.
MORE INFORMATION
Office client updates use a binary method to update a file. This means that specific parts of a file are updated, instead of the whole file being replaced. As a result, an Office program file that is not a retail version cannot be updated by using the SP-1 client update, because the unreleased file is not the one that a client update is designed to find. This causes the update to fail.
Additional query words: prb OFFXP sp1 rtm pre-release
Keywords: kbsetup kbtshoot kbpubtypekc kbprb KB315152
