Microsoft KB Archive/315049

Knowledge Base

You receive the "The operation timed out waiting for a response from the sending (SMTP) server" error message when you use a POP3 account and SSL to send SMTP e-mail in Outlook

Article ID: 315049

Article Last Modified on 1/31/2007

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APPLIES TO

• Microsoft Office Outlook 2007
• Microsoft Office Outlook 2003
• Microsoft Outlook 2002 Standard Edition

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This article was previously published under Q315049

SYMPTOMS

If you send a Simple Mail Transfer Protocol (SMTP) e-mail message by using Secure Sockets Layer (SSL) and a Post Office Protocol version 3 (POP3) account, you may receive the following error message:

'Sending and Receiving' reported error (0x8004210B):
The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

The message remains in the Outbox.

CAUSE

This behavior may occur if the e-mail account is damaged.

RESOLUTION

To resolve this behavior, remove and then re-create the e-mail account. Follow these steps:

1. Quit Outlook.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Mail, and then click E-mail Accounts.
4. Click the e-mail account name, and then click Remove.
5. Re-create the e-mail account.

For additional information about configuring an e-mail account, click the following article number to view the article in the Microsoft Knowledge Base:

287532 How to Configure Internet E-mail Accounts

MORE INFORMATION

For additional information about resolving this error message, click the following article number to view the article in the Microsoft Knowledge Base:

304008 OL2002: Cannot Send SMTP Mail Messages by Using a PO304008 Account and SSL

Additional query words: ol2002 ol2003 OL2007

Keywords: kbcorrupt kbaccounts kbreport kberrmsg kbnetwork kbprb KB315049

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