Microsoft KB Archive/314872

Knowledge Base

Browse List Issues on Servers and Clients Include Error Messages About Event ID 8032 and Inability to Browse

Article ID: 314872

Article Last Modified on 12/1/2007

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Professional x64 Edition

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This article was previously published under Q314872

For a Microsoft Windows 2000 version of this article, see 254527.

SYMPTOMS

Under the following conditions, you may experience one or more of the following symptoms:

• When you double-click My Network Places in Windows Explorer, an incomplete browse list is displayed.
• Computers that do not have file and printer sharing turned on do not appear in the browse list.
• If a Windows-based domain controller does not have file and printer sharing turned on, Windows-based computers that try to use the browse list display the following information about Event ID 8032:

  The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{XXXXXXX-9F03-42B2-AB84-12EEEFD572E9}. The backup browser is stopping.

• A Windows-based client user who is trying to browse My Network Places receives the following information about Event ID 8032:

  Event Type: Error
  Event Source: Browser
  Event Category: None
  Event ID: 8032
  Date: 16-Feb-2000
  Time: 10:22:31
  User: N/A
  Computer: Client
  Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{XXXXXXX-9F03-42B2-AB84-12EEEFD572E9}. The backup browser is stopping.
  Data: 0000: 0000007a

• On the Windows-based domain controller that does not have file and printer sharing turned on, the following information appears:

  Event Type: Error
  Event Source: Server
  Event Category: None
  Event ID: 2504
  Date: 16-Feb-2000
  Time: 11:59:22
  User: N/A
  Computer: DC
  Description: The server could not bind to the transport \Device\NetBT_Tcpip_{XXXXXXX-F096-4E5C-A847-F8F095C45053}.
  Data: 0000: aa 05 00 00
  
  Event Type: Error
  Event Source: Server
  Event Category: None
  Event ID: 2505
  Date: 16-Feb-2000
  Time: 11:59:31
  User: N/A
  Computer: DC
  Description: The server could not bind to the transport \Device\NetbiosSmb because another computer on the network has the same name. The server could not start.
  Data: 0000: 34 00 00 00 4...

CAUSE

This behavior can occur if the File and Print Service component was not selected during the initial setup of the server or if that component is no longer selected. When this occurs, the Server service does not bind to the NetBIOS interface. A Windows-based computer that becomes a backup browser but that does not have file and printer sharing turned on cannot share the browse list with clients. Any computer that is to be included in the browse list must also have file and printer sharing turned on.

RESOLUTION

To work around this behavior, install or turn on file and printer sharing on Windows-based domain controllers and on any computer that is in the browse list.

To install or turn on file and printer sharing in Windows XP, follow these steps:

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
2. Right-click the network connection that you want to configure, and then click Properties.
3. Click the General tab (for a local area connection), or click the Networking tab (for all other connections).
4. Make sure that File and Printer Sharing for Microsoft Networks is in the list of components for the connection.
   
   NOTE: If File and Printer Sharing for Microsoft Networks is not in the list of components for the connection:
   1. Click Install.
   2. Select the Service check box, then click Add.
   3. In the Manufacturers box, click Microsoft.
   4. In the Network Services box, click File and printer sharing for Microsoft Networks, and then click OK.
5. In the list of components for the connection, make sure that File and Printer Sharing for Microsoft Networks is selected, and then click Close or OK.
6. Click Close or click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: browsing 2504 2505

Keywords: kberrmsg kbbrowse kbnetwork kbprb kbui KB314872

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