Article ID: 314816
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q314816
SYMPTOMS
If all the following conditions exist, you may not be able to select letter or legal paper sizes in a program such as Microsoft WordPad or Microsoft Word for Windows:
- Your printer is connected to an English-language, Microsoft Windows 2000-based or Microsoft Windows XP-based print server.
- You are trying to print from a French-language, Windows 2000 Professional-based or Windows XP Professional-based client computer.
- You are using the printer drivers for Point-and-Print PostScript printers from the English-language Windows 2000 CD-ROM or Windows XP CD-ROM.
RESOLUTION
Windows 2000
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
04-Sep-2002 12:53 5.0.2195.6044 250,640 Localspl.dll
04-Sep-2002 12:53 5.0.2195.6030 79,632 Spoolss.dll
04-Sep-2002 12:53 5.0.2195.6044 84,752 Win32spl.dll
24-Sep-2002 11:37 4.0.1381.7196 140,560 Localspl.dll
24-Sep-2002 11:37 4.0.1381.7196 80,144 Win32spl.dll
Windows XP
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
19-Aug-2002 12:15 5.1.2600.56 284,160 Localspl.dll
19-Aug-2002 12:15 5.1.2600.56 86,528 Win32spl.dll
Critical Notes
To make this fix work correctly, you must complete the following procedure:
- Install this hotfix on all the client computers.
- Change the default printer settings on the Windows 2000-based or Windows XP-based print server. The requirement is to just "Apply" the new default printer settings so that you can just modify the existing settings, and then reapply them. This forces the clients to automatically pull down the new settings from the server.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This problem has been reported to occur with Hewlett-Packard (HP) LaserJet 4000 and 8100 printers. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot
Keywords: kbbug kbfix kbwin2000presp4fix kbprint kbqfe kbenv kbui kbhotfixserver KB314816
