Article ID: 314724
Article Last Modified on 10/12/2007
APPLIES TO
- Microsoft IntelliMouse Explorer 4.0
- Microsoft SideWinder Mouse
This article was previously published under Q314724
SYMPTOMS
When you attempt to use a Microsoft IntelliMouse Explorer on a Macintosh computer, the mouse may not work correctly and the buttons may not work.
CAUSE
This behavior occurs when IntelliMouse Explorer software and additional Mac software support are not installed or the installation is corrupted.
RESOLUTION
To resolve this behavior, follow these steps.
Remove the IntelliPoint Software
- Double-click the Macintosh Hard Drive.
- Double-click the System Folder.
- Double-click Control Panels.
- Drag and drop the IntelliPoint Control Panel to the Trash.
- Close Control Panels.
- Double-click the Extensions folder.
- Drag and drop the following three files to the Trash:
- USB IntelliMouse
- USB IntelliMouse Explorer
- USB IntelliMouse IntelliEye
- Close the Extensions folder.
- Double-click the Preferences folder.
- Drag and drop the following two files to the Trash:
- IntelliPoint Preferences
- IntelliPoint Mouse Preferences
- Open the Help Folder.
- Drag the IntelliPoint Help Folder to the trash.
- Restart the computer.
- Empty the Trash.
Install Macintosh Software Updates
- See the following Apple Web site: http://download.info.apple.com/Apple_Support_Area/Apple_Software_Updates/English-North_American/Macintosh/USB_Updates/
- Download the following system updates:
- GameSprockets_1.7.5.smi.bin
- USB_Card_Support_1.4.1.smi.bin
- Double-click each of the system update files, and then follow the onscreen instructions to install them.
Reinstall IntelliPoint Software
- Insert the IntelliPoint software CD-ROM into your CD-ROM drive.
- On the desktop, double-click IntelliPoint.
- Double-click IntelliPoint Installer, and then follow the onscreen instructions to install the software.
Troubleshooting
If the preceding steps do not resolve the behavior, see the following Knowledge Base articles:
243361 Mac IntelliMouse: Nothing Happens When You Click an Icon or Object
243365 Mac IntelliMouse: Scrolling Features Do Not Work Properly
243366 Mac IntelliMouse: Cannot Scroll Quickly Through Mailbox When Using Eudora E-mail Client
243367 Mac IntelliMouse: Buttons Do Not Work Properly in InputSprocket Games
269046 IntelliPoint Mac: Cannot Click Icon Using the Wheel Button
MORE INFORMATION
For additional information about uninstalling IntelliPoint software, click the article numbers below to view the articles in the Microsoft Knowledge Base:
247586 How to Remove the IntelliPoint Software for Macintosh
248813 Minimum System Requirements to Use USB IntelliMouse
Keywords: kbprb KB314724
