Microsoft KB Archive/314589

Knowledge Base

Pushpins on the map appear different than expected in MapPoint and in Streets and Trips

Article ID: 314589

Article Last Modified on 10/30/2007

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APPLIES TO

• Microsoft AutoRoute 2006
• Microsoft MapPoint 2006 Standard Edition
• Microsoft MapPoint 2004 Standard Edition
• Microsoft MapPoint 2002 Standard Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2006
• Microsoft Streets & Trips 2005 Standard Edition
• Microsoft Streets & Trips 2004 Standard Edition
• Microsoft Streets & Trips 2003 Standard Edition
• Microsoft Streets & Trips 2002 Standard Edition

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This article was previously published under Q314589

SYMPTOMS

When you put pushpins on the map, they may appear garbled, black, or as square boxes.

CAUSE

This issue may occur if your video adapter drivers are outdated.

RESOLUTION

To resolve this issue, update your video adapter drivers. To do this, follow these steps:

1. Determine the manufacturer and model of your video adapter.
   

See the "More Information" section for information about how to determine the manufacturer and model of your video adapter.

1. Contact your video adapter manufacturer for information about how to obtain and install the latest drivers for your video card.
2. Follow the manufacturer's instructions to update the video drivers on the computer.

WORKAROUND

To work around this issue, use the following methods.

Reduce the graphics hardware acceleration setting

Note When you reduce the graphics hardware acceleration setting, your computer's graphics performance may be reduced. In addition, programs that require 3D acceleration may not start if you reduce the graphics hardware acceleration setting to Basic or None.

To reduce the graphics hardware acceleration setting, follow the steps for the operating system that you are using.

Microsoft Windows 95 or Microsoft Windows 98

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the Hardware Acceleration slider to the None setting (all the way to the Left), and then click OK.
5. Click OK, and then click Close.
6. When you are prompted to restart the computer, click Yes.

Microsoft Windows Millennium Edition

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab, click Advanced, and then click the Performance tab.
4. Under Graphics, move the Hardware Acceleration slider to the None setting (all the way to the Left), and then click OK.
5. Click OK.
6. Restart the computer if you are prompted.

Microsoft Windows 2000

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab, click Advanced, and then click the Troubleshooting tab.
4. Move the Hardware Acceleration slider to the None setting (all the way to the left), and then click OK.
5. Click OK.
6. Restart the computer if you are prompted.

Microsoft Windows XP

1. Click Start, click Run, type desk.cpl, and then click OK.
2. On the Settings tab, click Advanced.
3. Click the Troubleshoot tab.
4. Move the Hardware acceleration slider to the None setting at the left and then click OK two times.

Windows Vista

1. Click Start, type desk.cpl in the Start Search box, and then click desk.cpl in the Programs list.
2. Click Advanced Settings.
3. On the Troubleshoot tab, click Change settings.
   

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

1. In the Display Adapter Troubleshooter dialog box, drag the Hardware acceleration slider to the None setting at the left and then click OK three times.

Reduce the Display Settings

Windows 2000 and earlier versions

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display, and then click the Settings tab.
3. Under Colors, click the down arrow, and then click High Color (16-bit).
4. Under Screen Area, move the slider to select the 800 x 600 pixels setting.
5. Click OK.
6. If you are prompted to restart the computer, click Yes.

Windows XP

1. Click Start, click Run, type desk.cpl, and then click OK.
2. On the Settings tab, select Medium (16 bit) in the Color quality area.
3. Drag the Screen resolution slider to the far left to the 800 x 600 pixels setting, and then click OK.

Windows Vista

1. Click Start, type desk.cpl in the Start Search box, and then click desk.cpl in the Programs list.
2. In the Colors box, select Medium (16 bit).
3. Drag the Resolution slider to the far left to the 800 x 600 pixels setting, and then click OK.

MORE INFORMATION

How to determine the manufacturer and model of your video adapter

1. Open Device Manager. To do this in Windows XP and earlier versions, click Start, click Run, type devmgmt.msc, and then click OK.
   

To open Device Manager in Windows Vista, click Start, type devmgmt.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

1. Double-click Display adapters to expand the branch.
2. Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB314589

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