Article ID: 314451
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Professional x64 Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q314451
For a Microsoft Windows 2000 version of this article, see 161703.
SYMPTOMS
When you run Windows XP Setup, you may receive an error message similar to the following:
CAUSE
This behavior can occur if you restart your computer during or after the Windows Setup process, and if any of the following conditions are true:
- There is insufficient disk space on the drive on which you installed Windows.
- There is an outdated or incompatible third-party driver (or drivers) installed on your computer -- for example a faulty video driver.
- There are system BIOS incompatibilities.
RESOLUTION
To resolve this issue, use one of the following methods as appropriate to your situation.
Method 1: Free Up Disk Space
Make sure that the disk on which you installed Windows has sufficient free disk space, or reinstall Windows to a disk with sufficient free space.
Method 2: Disable or Remove the Third-Party Driver
If the STOP 0x1E error message lists a driver by name, disable or remove that driver. If this resolves the issue, contact the hardware manufacturer for more information about how to obtain the latest version of the driver.
Method 3: Upgrade Your System BIOS
For information about how to upgrade your system BIOS, contact the manufacturer of your computer or the manufacturer of your computer's motherboard.
You can also use the Microsoft Debugging Tools to obtain more information about this error message. For more information about how to download, install, and use the Debugging Tools, browse to the following Microsoft Debugging Tools Web site:
For additional information about how to troubleshoot a specific STOP 0x1E error message, click the article number below to view the article in the Microsoft Knowledge Base:
307128 STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error Message from Aspi32.sys
MORE INFORMATION
The STOP 0x1E error message (also known as a bug check code) indicates that the Windows XP kernel detected an illegal or unknown processor instruction. The exception address usually identifies the driver or faulty hardware that caused the issue. Make a note of this address and the link date of the driver or image that contains this address. You will need to provide this information to assist Microsoft Support Engineers in troubleshooting this issue if it becomes necessary to contact Microsoft.
The parameters in this error message are as follows:
[1] is the exception code that was not handled.
[2] is the address of the module in which the exception occurred.
[3] represents parameter 0 of the exception.
[4] represents parameter 1 of the exception.
Use the information contained in the error message to diagnose and troubleshoot the issue.
For information about how to contact the manufacturer of your computer, your motherboard, or other components, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Keywords: kbfaq kbhardware kbprb kbsetup KB314451
