Article ID: 314156
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q314156
SYMPTOMS
The signal from the TV output of the computer may not appear correctly even when the display adapter on the computer supports TV output. This problem occurs when the following conditions are true:
- You use Microsoft Windows Media Player on a Microsoft Windows XP-based computer to play a video DVD.
- The video DVD is not digitally encrypted by using Content Scrambling System.
- The video DVD uses Macrovision copy protection.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name ----------------------------------------------------- 22-May-2002 21:34 6.4.2600.45 129,536 Mpg2splt.ax
Windows XP, 64-Bit Edition
Date Time Version Size File name ------------------------------------------------------ 22-May-2002 21:34 6.4.2600.45 546,816 Mpg2splt.ax 22-May-2002 21:34 6.4.2600.45 129,536 Wmpg2splt.ax
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Windows XP Service Pack 1.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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