Article ID: 314118
Article Last Modified on 8/6/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional Edition
This article was previously published under Q314118
SYMPTOMS
If you are using a Windows XP-based computer and the computer tries to enter a sleep mode, you may receive the following error message:
where keyboard device is typically either "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" or "Terminal Server Keyboard Driver" and sleep mode is either Standby, Idle, or Hibernate.
Alternatively, you may receive the following blue screen error:
CAUSE
This behavior can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys) and does not support Plug and Play I/O request packets (IRPs). Examples of programs that exhibit this behavior include:
- Pgpdisk version 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)
- Adobe Type Manager version 4.0 (installs the Atmhelpr.sys driver)
RESOLUTION
To resolve the behavior, contact the manufacturer of your program to inquire about the availability of an updated version of the program that is designed for use with Windows XP.
To work around this behavior, uninstall the program that causes this behavior, and then restart your computer.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: pgp atmhlpr sys
Keywords: kberrmsg kbenv kbprb kb3rdparty KB314118
