Article ID: 313598
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q313598
SYMPTOMS
Your Microsoft Windows 2000-based computer may stop responding during hardware detection.
CAUSE
This problem is caused by an infinite loop that may occur when the Windows 2000 kernel enumerates the hardware devices that are attached to the system.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
07-Dec-2001 20:59 5.0.2195.4743 1,686,528 Ntkrnlmp.exe
07-Dec-2001 21:01 5.0.2195.4743 1,686,208 Ntkrnlpa.exe
07-Dec-2001 21:01 5.0.2195.4743 1,706,880 Ntkrpamp.exe
07-Dec-2001 20:59 5.0.2195.4743 1,664,320 Ntoskrnl.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows 2000 Service Pack Service Pack 3.
REFERENCES
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
296861 How to install multiple Windows updates or hotfixes with only one reboot
249149 Installing Microsoft Windows 2000 and Windows 2000 hotfixes
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbhotfixserver KB313598
