Article ID: 312150
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q312150
SYMPTOMS
When you try to print a large Enhanced Metafile (EMF) format graphics file, the print job may not be completed. When this problem occurs, you may receive the following error message:
Note This problem occurs even when there is sufficient memory available on your Microsoft Windows 2000-based computer.
CAUSE
When the printer properties data type is set to EMF, a miscalculation may occur in the EMF print spool size that is required to print the job.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
24-Jul-2002 20:33 5.0.2195.5265 42,256 Basesrv.dll
24-Jul-2002 20:33 5.0.2195.5907 222,992 Gdi32.dll
24-Jul-2002 20:33 5.0.2195.4928 708,880 Kernel32.dll
24-Jul-2002 20:33 5.0.2195.4733 332,560 Msgina.dll
13-Jun-2001 05:05 5.0.2195.3727 3,856 Svcpack1.dll
26-Jun-2001 02:17 3.10.0.103 47,808 User.exe
24-Jul-2002 20:33 5.0.2195.5931 379,664 User32.dll
24-Jul-2002 20:33 5.0.2195.5968 369,936 Userenv.dll
17-Jul-2002 18:45 5.0.2195.5948 1,642,416 Win32k.sys
03-May-2002 18:31 5.0.2195.5731 178,960 Winlogon.exe
24-Jul-2002 20:33 5.0.2195.5935 243,472 Winsrv.dll
24-Jul-2002 20:33 5.0.2195.4928 708,880 Kernel32.dll
24-Jul-2002 20:33 5.0.2195.5948 1,642,416 Win32k.sys
24-Jul-2002 20:33 5.0.2195.5935 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 hotfixes
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB312150
