Article ID: 312074
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft COM+ 1.0, when used with:
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q312074
SYMPTOMS
When you repeatedly shut down and restart a COM+ object, the server object may stop responding to new calls until you reboot.
For example, if you repeatedly call the IISRESET command, a Microsoft Active Server Pages (ASP) page finally returns a server error. This occurs because Microsoft Internet Information Services (IIS) can no longer create a new instance of an IIS out-of-process (pooled) application.
In addition, Event ID 10010 may be logged from DCOM in the event viewer. This event includes the following description:
CAUSE
Remote Procedure Call Server Service (RPCSS) abandons a critical section when an internal exception occurs. Therefore, when you start to run the COM+ object, RPCSS (in Svchost.exe) creates Dllhost.exe and connects to it through RPC. However, Dllhost.exe cannot register CLSID because the deadlock occurs in RPCSS. This deadlock finally leads to the COM+ initialization failure.
RESOLUTION
To resolve this problem, obtain Microsoft COM+ Rollup Hotfix 18.1. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
313582 INFO: Availability of Windows 2000 Post-Service Pack 2 COM+ Hotfix Rollup Package 18.1
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: kbWin2000preSP3COMRollup18Fix
Keywords: kbbug kbfix kbqfe kbwin2000presp3fix KB312074
