Article ID: 311896
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Message Queuing 2.0
This article was previously published under Q311896
SYMPTOMS
The Microsoft Message Queuing service shuts down and no errors are reported in Event Viewer.
CAUSE
This problem occurs because of incorrect reference counting. If you enable journaling and the quota is reached while a remote read is outstanding, this causes an incorrect action that may shut down the Message Queuing service. Occasionally, the Message Queuing service fails and an event that is similar to the following one is logged:
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------
19-May-2001 15:15 5.0.0.735 71,120 Mqac.sys x86
19-May-2001 15:23 5.0.0.721 214,288 Mqads.dll x86
19-May-2001 15:23 5.0.0.720 41,744 Mqdssrv.dll x86
19-May-2001 15:23 5.0.0.734 414,992 Mqqm.dll x86
19-May-2001 15:23 5.0.0.733 91,920 Mqrt.dll x86
15-Jan-2001 10:39 5.0.2195.3140 3,584 Spmsg.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: MSMQ
Keywords: kbfix kbprb kbqfe KB311896
