Microsoft KB Archive/311587

Knowledge Base

Cannot synchronize with Palm Handheld device

Article ID: 311587

Article Last Modified on 8/18/2005

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APPLIES TO

• Microsoft Entourage X for Mac

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This article was previously published under Q311587

SYMPTOMS

One of the following symptoms occurs when you try to synchronize data between Microsoft Entourage X and a handheld device that is running the PalmPilot operating system (Palm OS):

• When you try to synchronize data between Entourage X and a handheld device that is running the PalmPilot operating system (Palm OS), you receive the following error message:

  The application conduit manager has unexpectedly quit.

• If you install the Handheld Sync Installer, you receive the following error message when you try to synchronize data between Entourage X and a handheld device that is running the PalmPilot operating system (Palm OS):

  Installation failed - Microsoft plug-in component is not found.

CAUSE

This behavior occurs because of an issue with the Handheld Sync Installer.

RESOLUTION

To resolve this behavior, you must install the Handheld Sync Installer for your Microsoft Entourage version to synchronize with Entourage. To download and install the correct version of Handheld Sync Installer, visit the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWNLOAD/OFFICEX/palmsync.xml&secid=5&ssid=9&flgnosysreq=True

MORE INFORMATION

For more information about how to synchronize handheld devices with Microsoft Entourage, visit the following Microsoft Web site:

http://www.microsoft.com/mac/otherproducts/officex/using.aspx?pid=usingofficex&type=howto&article=/mac/LIBRARY/feature_articles/officex/en_PS1_Sync.xml

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

871020 The Handheld Synchronization for Entourage X Readme.txt file

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: conduit erage entX ent entxkb sync visor carbon upgrade available desktop

Keywords: kbinterop kbprb kbpending KB311587

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