Article ID: 311557
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q311557
SYMPTOMS
When a message is destined for an incorrectly configured mail address, a non-RFC-compliant mail server reports network disruption errors for this message. The "bad" message remains at the head of the queue in a "retry" state and blocks mail delivery.
CAUSE
This issue occurs when Simple Mail Transport Protocol (SMTP) causes all messages that are going to the domain, for example, to AOL.com, to queue up behind a message that was sent by a user whose domain is not configured correctly for the AOL filter. The AOL domain is returning a retry-able error code for a non-retry-able error.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
30-Oct-2001 20:19 5.0.2195.4569 321,296 Aqueue.dll
09-Nov-2001 19:47 5.0.2195.4569 66,832 Mailmsg.dll
09-Nov-2001 19:47 5.0.2195.4555 38,160 Ntfsdrv.dll
09-Nov-2001 19:47 5.0.2195.4617 435,984 Smtpsvc.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Additional query words: kbMgmtAdmin
Keywords: kbbug kbfix kbwin2000presp3fix kbsysadmin kbwin2000sp3fix KB311557
