Microsoft KB Archive/311396

Knowledge Base

XADM: Error -1022 and -1032 After You Restore the Directory from an Offline Backup

Article ID: 311396

Article Last Modified on 12/11/2006

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APPLIES TO

• Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q311396

SYMPTOMS

You restore an Exchange Server 5.5 directory from offline backup and you want to try to play the log files forward. When you try to start the Exchange 5.5 Server directory service, the service does not start, and the following event ID messages are logged in the Application event log:

Event Type: Error
Event Source: ESE97
Event Category: (7)
Event ID: 0
Description:
MSExchangeDS (256) Unexpected Win32 error: 0x6

-and-

Event Type: Error
Event Source: MSExchangeDS
Event Category: (9)
Event ID: 1002
Description:
The Microsoft Exchange Server database (EDB) could not be initialized and returned error -1022. Unrecoverable error, the directory can't continue.

After these event ID messages are logged, you can start the Exchange directory service and you do not receive any errors.

You stop the Exchange directory service again, restore the same offline backup a second time, and then try to play the log files forward a second time. When you try to start the Exchange directory service, the service does not start, and the following event ID messages are logged in the Application event log:

Event Type: Error
Event Source: ESE97
Event Category: (1)
Event ID: 145
Description:
MSExchangeDS (294) The database engine could not access the file called E:\exchsrvr\DSADATA\dir.edb.

Event Type: Warning
Event Source: ESE97
Event Category: (3)
Event ID: 132
Description:
MSExchangeDS (294) Unable to read header of database E:\exchsrvr\DSADATA\dir.edb. Error -1032. Database may have been moved. Recovery will continue with the database in the new location.

Event Type: Error
Event Source: MSExchangeDS
Event Category: (9)
Event ID: 1002
Description:
The Microsoft Exchange Server database (EDB) could not be initialized and returned error -1032. Unrecoverable error, the directory can't continue.

After these error occur, the Exchange directory service no longer starts unless you revert to a previous backup.

NOTE: Error -1022 is Jet_errDiskIO and Error -1032 is Jet_errFileAccessDenied. For a full list of ESE error codes, click the article number below to view the article in the Microsoft Knowledge Base:

177761 XADM: ESE97 Error Codes

CAUSE

This behavior can occur because the recovery process tries to attach to the database two times. When the recovery process tries to attach the second time, it does not respond and you receive the -1032 error because the recovery process is already attached to the database.

WORKAROUND

To work around this behavior, perform online backups, in addition to offline or snapshot backups of the Exchange Directory.

MORE INFORMATION

The -1032 errors indicated in the event ID messages only occur if the following conditions are true and occur in the following sequence:

1. Before you restore the Exchange directory files, you stop the directory service cleanly by using Service Control Manager, or the equivalent command.
2. After you restore the Exchange directory files from offline backup, you remove the checkpoint file (Edb.chk) and leave sequential logs in place so that you can play forward.
3. When you start the directory service at this point, the directory service stops responding and you receive the -1022 error. However, you can start the directory service after this error.
4. You stop the directory service cleanly, or the service stops responding and have not created a new offline or online backup.
5. You restore the same offline backup or another copy of the offline backup of the directory a second time, remove the checkpoint file (Edb.chk), and you maintain the sequential logs so that you can play forward.
6. When you start the directory service, the directory service does not respond and you receive the -1032 error.

These event ID messages and errors do not occur when you restore the Exchange Server 5.5 information store from online or snapshot backups. This behavior only occurs when you restore the Exchange directory from an offline backup.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296787 XADM: Offline Backup and Restore Procedures for Exchange Server 4.0, 5.0, and 5.5

Additional query words: snap emc teim timefinder bcv ds offline backup

Keywords: kbprb KB311396

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