Article ID: 311358
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q311358
SYMPTOMS
When you attempt to print a document to a shared network printer, you may receive an error message similar to the following
where Server\Share is the shared network location and printer name is the name of the printer.
CAUSE
This problem can occur in the following situation:
- The printer is shared from a computer that is running Windows 98.
-and-
- The printer spool folder on that computer contains a large number of temporary files.
RESOLUTION
To resolve this problem, delete the contents of the Windows\Spool\Printers folder on the Windows 98-based server computer. To do this, follow these steps:
- Log on to the server computer.
- Start Windows Explorer.
- On the View menu, click Folder Options.
- Click the View tab, click Show all files, click to clear the Hide file extensions for known file types check box, and then click OK.
- Browse to the following location:
C:\Windows\Spool\Printers
- On the Edit menu, click Select All.
- On the File menu, click Delete.
- When the Confirm File Delete message appears, click Yes.
- Quit Windows Explorer.
- Restart the computer.
MORE INFORMATION
For additional information about troubleshooting printing problems, click the article numbers below to view the articles in the Microsoft Knowledge Base:
243075 How to Troubleshoot Network Printing Problems
128345 Troubleshooting Printing Problems in Windows 95/98/Millennium Edition
Additional query words: kbprint win98 hwprnts
Keywords: kberrmsg kbprb kbprint ocsso KB311358
