Knowledge Base

ENT2001: Folders Disappear or Error 1500 Message Is Displayed When You Attempt to Connect to a Hotmail Account

Article ID: 311217

Article Last Modified on 3/29/2007

APPLIES TO

Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)
Microsoft Outlook Express 5.02 for Macintosh
Microsoft Entourage X for Mac
Microsoft Entourage 2001 for Mac Special Edition

This article was previously published under Q311217

SYMPTOMS

In Entourage for Mac or Outlook Express for Macintosh, when you attempt to send or retrieve mail from a Microsoft MSN Hotmail account or attempt to configure a new Hotmail account after October 25, 2001, the following behavior may occur:

All of the Hotmail folders disappear.
After you configure a Hotmail account, no folders are displayed.
The following error message is displayed:

The Hotmail folder list could not be received.
HTTP error.
The server cannot fulfill the request. Error: 1500
The following error message is displayed:

The Hotmail folder list could not be received or Could not retrieve mail from the account <name of Hotmail account>. Error: 17599
Entourage quits with the following error message:

The application Microsoft Entourage has unexpectedly quit.
The system and other applications have not been affected.
Entourage quits when running AppleScripts, or schedules to access and update Hotmail accounts.

CAUSE

This behavior can occur because the Hotmail servers were updated on October 25, 2001 to provide greater security. These security updates disabled client programs' ability to gain access to or send mail from Hotmail.

RESOLUTION

Microsoft has released the following updates to resolve this issue.

Entourage X for Mac

To download and install the update for Entourage X for Mac, visit the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWNLOAD/OFFICE2001/Hotmail_2001.xml&secid=10&ssid=18&flgnosysreq=False

Entourage 2001 for Mac

For Entourage 2001 for Mac, download and install the appropriate update for your version of Entourage 2001.

To do so, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=9889BEAE-4771-415D-8070-3E51F4CC7AE3&displaylang=en

Outlook Express for Mac

For Outlook Express for Mac, please update to Outlook Express 5.0.4 for Mac OS 8.1 to 9.x. For more information on these updates, or additional updates, please visit the following Microsoft Web site:

http://www.microsoft.com/mac/

WORKAROUND

To work around this behavior and gain access to mail from a Hotmail account, use the following Hotmail Web site:

http://lc3.law13.hotmail.passport.com/cgi-bin/login

Additional query words: ENT2001 OE5.0.2 OE5 ent erage e-mail email freeze missing gone lost hot mail vanish log in authenticate authorize permission server ms webmail Internet

Keywords: kberrmsg kbprb KB311217

Microsoft KB Archive/311217

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