Microsoft KB Archive/310928

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Article ID: 310928

Article Last Modified on 1/31/2007



APPLIES TO

  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2



This article was previously published under Q310928

SYMPTOMS

When you double-click an .nfo file, the System Information tool does not start.

CAUSE

This problem can occur if there is a system environment variable that is longer than 512 characters.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   06-Nov-2001  21:28  5.0.2195.4601  319,760  Msinfo32.dll
                



WORKAROUND

To work around this problem, reduce the length of the system environment variable to be less than 512 characters, and then double-click the .nfo file again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product


For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot


Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbhotfixserver KB310928