Article ID: 310760
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional x64 Edition
This article was previously published under Q310760
SUMMARY
This article describes how to troubleshoot Windows if Windows Text-mode Setup stops responding (hangs) while the "Setup is starting Windows" message is displayed.
MORE INFORMATION
The following items can cause Setup to stop responding while the "Setup is starting Windows" message is displayed:
- An incorrect mass-storage device (such as a SCSI or IDE controller) driver is being loaded, or the driver was not written for Windows and is not compatible. Contact the device's manufacturer or download the latest driver for the mass-storage device. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
216406 Specifying Third-Party Disk Controller Driver During Setup
- There is a device connected to your mass-storage device that is preventing Windows from being installed. Remove any devices (such as scanners, tape drives, removable drives, and so on) from the mass-storage device controller. If the computer is IDE-based, verify that you have the master and slave designations set properly. If the mass-storage controller is SCSI-based, verify that the termination and bus speed is set properly.
- The computer does not have the latest BIOS revision. Contact the computer's manufacturer or check the manufacturer's Web site. Many manufacturers have updated their BIOS revisions to properly support Advanced Configuration and Power Interface (ACPI).
- An ACPI Hardware Abstraction Layer (HAL) is being used during Setup. Force the use of a non-ACPI HAL during Setup. For additional information about this procedure, click the article number below to view the article in the Microsoft Knowledge Base:
216251 How to Specify a Specific or Third-Party HAL During Setup
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
224826 Troubleshooting Text-Mode Setup Problems on ACPI Computers
220845 Adding Third-Party or Updated Driver During Windows 2000 Setup
Keywords: kbhardware kbinfo kbsetup kbtshoot KB310760
