Article ID: 310324
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q310324
SYMPTOMS
When you use a Terminal server to access a Secure Sockets Layer (SSL) Web site (the Web site address starts "https://%22), you are occasionally prompted to re-enter your logon credentials.
CAUSE
If you are using a Terminal server to connect to an SSL Web site that offers a non-trusted certificate, you are prompted to explicitly trust it. If you go to a resource that requires authentication (for example, Microsoft Outlook Web Access [OWA]), you must re-enter your credentials when any other user logs off.
When a user logs off, a global logoff event is detected by Crypt32. Crypt32 is used to signal all users to release any registry handles that can prevent roaming profiles from working correctly. The processes that must be notified are those in session 0 (services), but the event is picked up by all processes on the computer. When Microsoft Internet Explorer receives the signal, it flushes its certificate cache and open SSL sessions. As a result, all users who are connected to the non-trusted site must re-enter their credentials.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
13-Dec-2001 22:14 5.0.2195.4685 123,664 Adsldp.dll
13-Dec-2001 22:13 5.0.2195.4762 130,320 Adsldpc.dll
13-Dec-2001 22:14 5.0.2195.4016 62,736 Adsmsext.dll
15-Nov-2001 18:58 5.0.2195.4622 356,112 Advapi32.001
15-Nov-2001 18:58 5.0.2195.4571 82,704 Cmnquery.001
15-Nov-2001 18:58 5.131.2195.4558 466,704 Crypt32.001
13-Dec-2001 22:13 5.0.2195.4141 133,904 Dnsapi.dll
13-Dec-2001 22:13 5.0.2195.4379 91,408 Dnsrslvr.dll
15-Nov-2001 18:58 5.0.2195.4534 41,744 Dsfolder.001
15-Nov-2001 18:58 5.0.2195.4534 156,944 Dsquery.001
15-Nov-2001 18:58 5.0.2195.4574 110,352 Dsuiext.001
08-Jan-2002 18:59 5.0.2195.4685 521,488 Instlsa5.dll
13-Dec-2001 22:14 5.0.2195.4630 145,680 Kdcsvc.dll
26-Nov-2001 23:33 5.0.2195.4680 199,440 Kerberos.dll
04-Sep-2001 15:32 5.0.2195.4276 71,024 Ksecdd.sys
27-Nov-2001 00:55 5.0.2195.4685 503,568 Lsasrv.dll
27-Nov-2001 00:55 5.0.2195.4685 33,552 Lsass.exe
07-Dec-2001 23:05 5.0.2195.4745 107,280 Msv1_0.dll
13-Dec-2001 22:14 5.0.2195.4594 306,960 Netapi32.dll
13-Dec-2001 22:14 5.0.2195.4686 359,184 Netlogon.dll
13-Dec-2001 22:14 5.0.2195.4746 916,240 Ntdsa.dll
15-Nov-2001 18:58 5.0.2195.4349 114,960 Psbase.001
13-Dec-2001 22:14 5.0.2195.4748 388,368 Samsrv.dll
13-Dec-2001 22:14 5.0.2195.4583 128,784 Scecli.dll
13-Dec-2001 22:14 5.0.2195.4600 299,792 Scesrv.dll
13-Dec-2001 22:14 5.0.2195.4600 48,400 W32time.dll
06-Nov-2001 18:43 5.0.2195.4600 56,592 W32tm.exe
13-Dec-2001 22:13 5.0.2195.4726 125,712 Wldap32.dll
27-Nov-2001 00:55 5.0.2195.4685 503,568 Lsasrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The fix to Crypt32 makes sure that only processes in session 0 listen for the logoff event.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to Install Multiple Windows Updates or Hotfixes with Only One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbsecurity kbwin2000presp4fix KB310324
