Article ID: 310311
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q310311
SYMPTOMS
If you set your Lexmark Z52 printer to the best resolution (2400 X 1200) and you set the pages per sheet to 2 or 6 (N-up=2 or N-up=6), text that you print in a test page is stretched. This occurs whether you print in color or monochrome.
RESOLUTION
Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------------------
14-Jan-2002 11:15 5.0.2195.4602 243,472 Winsrv.dll
30-Oct-2001 18:17 5.0.2195.4575 178,960 Winlogon.exe
14-Jan-2002 11:13 5.0.2195.4832 1,642,736 Win32k.sys
14-Jan-2002 11:15 5.0.2195.4345 371,984 Userenv.dll
14-Jan-2002 11:15 5.0.2195.4314 402,192 User32.dll
25-Jun-2002 18:17 3.10.0.103 47,808 User.exe
02-Jan-2002 21:15 5.0.2195.4805 1,665,856 Ntoskrnl.exe
02-Jan-2002 21:17 5.0.2195.4805 1,708,480 Ntkrpamp.exe
02-Jan-2002 21:17 5.0.2195.4805 1,687,744 Ntkrnlpa.exe
02-Jan-2002 21:15 5.0.2195.4805 1,688,192 Ntkrnlmp.exe
14-Jan-2002 11:15 5.0.2195.4797 476,432 Ntdll.dll
14-Jan-2002 11:15 5.0.2195.4829 708,880 Kernel32.dll
14-Jan-2002 11:15 5.0.2195.4572 222,480 Gdi32.dll
14-Jan-2002 11:15 5.0.2195.4797 41,744 Basesrv.dll
14-Jan-2002 11:16 5.0.2195.4829 708,880 Uniproc\Kernel32.dll
14-Jan-2002 11:16 5.0.2195.4797 476,432 Uniproc\Ntdll.dll
14-Jan-2002 11:17 5.0.2195.4832 1,642,736 Uniproc\Win32k.sys
14-Jan-2002 11:15 5.0.2195.4602 243,472 Uniproc\Winsrv.dll
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
04-Dec-2002 14:01 5.1.2600.21 1,670,912 Win32k.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbhotfixserver KB310311
