Article ID: 310123
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Professional x64 Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q310123
SUMMARY
This article lists the error codes that Device Manager may report and provides resolutions. To view the error codes, follow these steps:
- Click Start, click Run, and in the Open box, type control panel.
- In Control Panel, double-click System, click the Hardware tab, and then click Device Manager.
- Double-click a device type. For example, double-click Modems to see the devices in that category.
- Double-click a device to view its properties. If an error code has been generated, the code appears in the Device Status box that is on the General tab.
MORE INFORMATION
Codes 1 - 10
Code 1
Recommended resolution
This device has no drivers installed or is incorrectly configured. Update the driver(s) by clicking Update Driver. This starts the Hardware Update wizard. If updating the driver does not work, see your hardware documentation for more information.
Code 3
Recommended resolution
If the driver is corrupted, uninstall the driver and scan for new hardware to install the driver again. To scan for new hardware, click the Action menu in Device Manager, and then select Scan for hardware changes.
If the computer has insufficient memory to run the device, you can close some applications to make memory available. To check memory and system resources, right click My Computer, click Properties, click the Advanced tab, and then click Settings in Performance field.
You may have to install additional random access memory (RAM). On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 10
If the device has a FailReasonString value in its hardware key, that string appears as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:
Recommended resolution
Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
For more information about Code 10-related errors , click the following article number to view the article in the Microsoft Knowledge Base:
943104 Description of Code 10-related errors that Device Manager generates on Windows XP-based computers
Codes 11 - 20
Code 12
Recommended resolution
Two devices have been assigned the same I/O ports, the same interrupt, or the same Direct Memory Access channel (either by the BIOS, the operating system, or a combination of the two). This error message can also appear if the BIOS did not allocate enough resources to the device (for example, if a universal serial bus (USB) controller is not an interrupt from the BIOS because of a corrupted Multiprocessor System (MPS) table).
You can use Device Manager to determine where the conflict is and disable the conflicting device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 14
Recommended resolution
Click Start on the desktop, click Shut Down, and then select Restart in the Shut Down Windows to restart the computer.
Code 16
Recommended resolution
The device is only partially configured.
To specify additional resources for this device, click the Resources tab in Device Manager. If there is a resource with a question mark next to it in the list of resources assigned to the device, select that resource to assign it to the device. If the resource cannot be changed, click Change Settings. If Change Settings is unavailable, try clearing the Use automatic settings check box to make it available. If this is not a Plug and Play device, examine the hardware documentation for more information.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 18
The drivers for this device must be reinstalled.
Recommended resolution
Click Update Driver to start the Hardware Update Wizard. Alternately, you can uninstall the driver, and then click Scan for hardware changes to reload the drivers.
Code 19
Recommended resolution
A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.
As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Web site:
The registry information applies to Windows XP.
Codes 21 - 30
Code 21
Recommended resolution
Wait several seconds, and then refresh the Device Manager view. If the device appears, restart the computer.
Code 22
Recommended resolution
The device is disabled because a user disabled it by using Device Manager. Click Enable Device. This starts the Enable Device wizard.
Code 24
Recommended resolution
The device does not appear to be present. The problem could be bad hardware, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 28
Recommended resolution
To install the drivers for this device, click Update Driver. This starts the Hardware Update Wizard.
Code 29
Recommended resolution
Enable the device in the BIOS of the device. For information about how to make this change, see the hardware documentation or contact the hardware vendor.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Codes 31 - 40
Code 31
Recommended resolution
Windows cannot load the driver. Try updating the driver for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 32
Recommended resolution
The start type for this driver is set to disabled in the registry. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. If the driver is required, and if reinstalling or upgrading does not work, change the start type in the registry using Registry Editor. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at:
Code 33
Recommended resolution
The translator that determines the types of resources required by the device has failed.
Contact the hardware vendor, and configure or replace hardware.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 34
Recommended resolution
The device requires manual configuration. Change the hardware settings by setting jumpers or running a vendor-supplied tool, and then use the Resources tab in Device Manager to configure the device.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 35
Recommended resolution
The Multiprocessor System (MPS) table, which stores the resource assignments for the BIOS, is missing an entry for your device and has to be updated.
Obtain a new BIOS from the system vendor.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 36
Recommended resolution
Interrupt request (IRQ) translation failed.
Try using the BIOS setup tool to change settings for IRQ reservations (if such options exist). The BIOS might have options to reserve certain IRQs for peripheral component interconnect (PCI) or ISA devices. For more information about how to change BIOS settings, see the hardware documentation.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 37
Recommended resolution
The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 38
Recommended resolution
The driver could not be loaded because a previous instance is still loaded. Restart the computer.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 39
Recommended resolution
Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 40
Recommended resolution
Information in the registry's service subkey for the driver is invalid.
Uninstall the driver, and then click Scan for hardware changes to load the driver again.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Codes 41 - 50
Code 41
Recommended resolution
A driver was loaded but Windows cannot find the device. This error occurs when Windows does not detect a non-Plug and Play device.
If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.
If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 42
Recommended resolution
A duplicate device was detected. This error occurs when a bus driver incorrectly creates two identically named children (bus driver error), or when a device with a serial number is discovered in a new location before it is removed from the old location.
Restart the computer.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 43
Recommended resolution
One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 44
Recommended resolution
Restart the computer.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 45
Recommended resolution
To fix this problem, reconnect this hardware device to the computer.
The device is not present or was previously attached to the computer. If Device Manager is started with the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES set to 1 (which means show these devices), any previously attached (NONPRESENT) devices are displayed in the device list and assigned this error code.
No resolution is necessary.
Code 46
Recommended resolution
The hardware device should work correctly next time that you start the computer.
The device is not available because the system is shutting down.
This error code is only set when Driver Verifier is enabled and all applications have already been shut down.
No resolution is necessary.
Code 47
Recommended resolution
To fix this problem, unplug this device from the computer and then plug it in again.
The device has been prepared for ejection.
This error code occurs only if the user used the Safe Removal application to prepare the device for removal, or pressed a physical eject button. Restarting the computer brings the device online if the user does not want to eject from the dock.
Unplug the device, and then plug it in again. Alternately, restart the computer to make the device available.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 48
Recommended resolution
Obtain and install a new or updated driver from the hardware vendor.
On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.
Code 49
Recommended resolution
To fix this problem, you should first try uninstalling any hardware devices that you are no longer using. If that does not solve the problem, you will have to reinstall Windows.
The system hive has exceeded its maximum size and new devices cannot work until the size is reduced. The system hive is a permanent part of the registry associated with a set of files that contains information related to the configuration of the computer on which the operating system is installed. Configured items include applications, user preferences, devices, and so on. The problem might be specific devices that are no longer attached to the computer but are still listed in the system hive.
The solution is as stated in the Device Manager error code text. To view devices that are no longer attached to the computer, set the environment variable DEVMGR_SHOW_NONPRESENT_DEVICES to 1. Then run Device Manager to view, uninstall, and reinstall these devices.
REFERENCES
For more information about the error codes in Windows Me, click the following article number to view the article in the Microsoft Knowledge Base:
125174 Explanation of error codes generated by Device Manager
For more information about how to troubleshoot device conflicts with Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
310126 Troubleshooting device conflicts with Device Manager
Additional query words: error codes in WinXP
Keywords: kbresolve kbenv kberrmsg kbhardware kbinfo KB310123